NICE inContact CXone
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Optimized Voice as a Service (Vaas)
- Interaction Channels
- Interaction Analytics
- Automatic Call Distribution
- Workforce Intelligence
- AI chatbots
- Real-time Reporting and Dashboards
- Extensive customer satisfaction surveys
- Intelligent Workforce Management
- Quality Management and Analytics
- Performance Management
- Call Recording
- Automatic Call Distribution
- Interactive Voice Response
- Predictive Dialer
Pricing Info
Pricing Info
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
Integrations
Integrations
NICE inContact has pre-built integrations with CRM applications like:
- Salesforce
- SAP
- Oracle Service Cloud
- Microsoft Dynamics
- Zendesk
- NetSuite
- ServiceNow
- Bullhorn
- SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Company Email
info@NICEinContact.com
Contact No.
Company's Address
NICE inContact
75 W. Towne Ridge Parkway, Tower 1
Sandy, UT 84070
USA
NICE inContact CXone Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Analytics
- Notifications
- Build dynamic mobile forms
- Create and edit checklists
- Identify & fix issues
- Instant submissions
- Real-time automated insights
- Mobile reports
- Import from Excel
- Customizable fields
- Yes/no, numbers, text, dates
- Multiple choice, multi-select, calculation fields
- Library of free industry forms & checklists
- Define scoring, weights, notifications, schedules and more
- Conversation-style history
- Assign action to specific users and set due dates
- CX Action Campaign plans – track and manage execution
- Instant overviews
- Filter insights by date, checklist, group, or location
- Identify trends and patterns
- Automated actions
- Advanced customizations for specific audit processes
- Groups and permissions
- Electronic signature
Pricing Info
Contact the vendor and get your enterprising pricing quote and other product details.
Integrations
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
- Microsoft Dynamics
- Salesforce
- Oracle
- NetSuite
- SAP Analytics
- Dell Boomi
- Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
Company Email
info@intouchinsight.com
Contact No.
Company's Address
Montreal
2963 Joseph A. Bombardier
Laval, QC
H7P 6C4
LiaCX Comparisons
Popular LiaCX Alternatives
If you continue having doubts about which software will work best for your company it may be a sound idea to take a look at each service’s social metrics. Such metrics are quite often a sign of how popular each app is and how big is its online presence. For instance NICE inContact CXone Twitter account has currently 8590 followers. At the same time LiaCX Twitter is followed by 762 people.
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