What is better NICE inContact CXone or Close? To make sure you purchase the most efficient and productive CRM Software for your business, you need to compare products available on the market. For instance, here you can match NICE inContact CXone’s overall score of 8.8 against Close’s score of 8.7. You can even compare their general user satisfaction: NICE inContact CXone (91%) vs. Close (100%).
What’s more, you can evaluate their strengths and weaknesses feature by feature, including their terms and conditions and prices. By comparing products you are sure that you pick the right software for your budget. Of course you have to know your unique needs to realize which service addresses those needs.
As of now, the most popular services in our Call Center Software category are: Freshdesk Contact Center, JustCall, Zendesk.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Close provides four enterprise pricing plans designed to help businesses leverage the power of the Close platform without going beyond budget. Choose annual billing to save up to 35%. Users may also opt for a solo plan.
All the data, details and experiences that we presented in this analysis were gathered from official vendor sites, promotional content available online, actual experience from real users as well as our own everyday use of every app by an expert. We put a lot of effort to extensively study every software, so we not only study it ourselves, but we also match our findings with views of other users from the B2B community.
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