What is better NICE inContact CXone or BoldDesk? Specific businesses demand different types of Help Desk Software. To find out which service suits you, think of comparing various solutions feature by feature along with their conditions and costs. Likewise, you can get a quick idea of their general performance and customer feedback by checking our smart scoring system.
The results are: NICE inContact CXone (8.8) vs. BoldDesk (8.0) for total quality and performance; NICE inContact CXone (91%) vs. BoldDesk (96%) for user satisfaction rating. Examine their strong and weak points and find out which software is a more sensible choice for your company. One simple but effective tactic is to note down the pros and cons of both solutions next to each other and check which software comes on top.
Currently, the most significant solutions in our Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
BoldDesk offers different pricing plans for various business scales. The business offers a free 15-day trial, and you can contact the vendor for a FREE demo.
In the event you are still having second thoughts about which app will work best for your business it may be a sound idea to investigate each service’s social metrics. These metrics are quite often a sign of how popular each service is and how extensive is its online presence.For example, if you analyze NICE inContact CXone LinkedIn profile you’ll learn that they are followed by 27443 users. In case of BoldDesk the volume of followers on their LinkedIn page is 114.
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