What is better NICE inContact CXone or Claritysoft? A sensible way to choose the right CRM Software product for your organization is to match the solutions against each other. Here you can compare NICE inContact CXone and Claritysoft and see their capabilities compared in detail to help you select which one is the more effective product.
Furthermore, you can review their overall ratings, for instance: overall score (NICE inContact CXone: 8.8 vs. Claritysoft: 8.0) and user satisfaction (NICE inContact CXone: 91% vs. Claritysoft: 100%). Analyze their distinctive features and similarities and find out which one outperforms the other. Similarly anticipate the state of how your business will look like in the future; will your company outgrow the app in the next 3-5 years?
We did our best to review all popular Call Center Software services available on the market, but among them these three deserved our special attention: Freshdesk Contact Center, Zendesk, JustCall.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Both NICE inContact CXone and Claritysoft were tested by a group of independent SaaS experts who conducted a thorough study of all core elements of every software. Their total score was prepared using our unique SmartScore system which gives an individual partial score to each factor such as: main features, client support, mobile device support, security, user satisfaction as well as market presence. We are aware that useful features are not the only factor essential to a business so we make an effort to pay attention to all aspects of a app prior to giving it a final score.
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