What is better CustomerSuccessBox or ReferenceEdge? There are lots of Customer Experience Management Software products out there right now. The simplest way to find out which service fits your needs best is to compare them side by side. For example, here you can compare CustomerSuccessBox and ReferenceEdge for their overall score (8.6 vs. 6.8, respectively) or their user satisfaction rating (95% vs. N/A%, respectively).
It’s also possible to compare their functions and pricing conditions and other useful data below. When matching products be sure to compare their corresponding advantages and mark their disparities to get a clearer picture of both deals. Likewise, keep in mind to check non-core factors such as security, backup, usability, and customer support.
At this time, the leading solutions in our Customer Experience Management Software category are: Zendesk, Smartlook, Alchemer.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
ReferenceEdge is a native customer reference management platform for Salesforce. If you are interested in this product, you can request custom enterprise pricing by phone or by email.
Since ReferenceEdge is part of the Salesforce system, it can integrate with a vast array of applications via API. It also has pre-configured integrations for the following:
Influitive
Gainsight
TechValidate
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A true native component for Salesforce that helps you manage customer references.
Almost as important as features and client support quality are pricing packages provided by CustomerSuccessBox and ReferenceEdge. Although price should not be a deciding factor it’s surely an important thing to think about. You should expect a flexible pricing plan that can be matched with your business size and painlessly scaled up if your team expands. You should be certain you don’t select packages that have advanced features that you won’t find a use for and always try to contact with the vendor directly as enterprises can frequently benefit from more affordable prices. You should also check out a free trial or demo of every solution to spend at least some time using it. It’s a helpful experience that doesn’t require you to spend any money and offers a solid overview of what it feels like to work with CustomerSuccessBox and ReferenceEdge.
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