What is better CustomerICare or ScreenConnect? We are here to streamline the cumbersome process of comparing Customer Support Software products for you. In particular, on this page you can look at the overall performance of CustomerICare (7.0) and compare it with the overall performance of ScreenConnect (9.0). It's also possible to match their overall user satisfaction rating: CustomerICare (N/A%) vs. ScreenConnect (96%).
What’s more, study their capabilities carefully to find out which product can better address your company’s needs. Generally, any B2B software must let you to quickly check the big picture, at the same time giving you immediate access to the details.
At the moment, the top solutions in our Live Chat Software category are: Zendesk, Vision Helpdesk, Pipedrive.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both CustomerICare and ScreenConnect were evaluated by a team of independent SaaS experts who prepared a full study of all important elements of every app. Their total rating was prepared with unique SmartScore system that provides a separate partial score to every factor like: main functionalities, customer support, mobile device support, security, user satisfaction and media presence. Here at FinancesOnline we know useful features are not the only factor essential to a company so we do our best to pay attention to all sides of a product prior to coming up with its final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
