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Compare CustomerICare vs Pipeliner

What is better CustomerICare or Pipeliner? You can use our scoring system to help you get a general idea which CRM Software product is will work better for your business. For overall product quality, CustomerICare received 7.0 points, while Pipeliner received 9.0 points. At the same time, for user satisfaction, CustomerICare scored 85%, while Pipeliner scored 93%.

Information regarding their functions, tools, supported platforms, customer support, etc. are available below to give you a more versatile analysis. Remember to purchase only the functions that you need so as not to waste cash for tools that you won’t be using.

In the event you need to quickly find the top Customer Support Software according to our review team we suggest you take a look at the following solutions: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 85%

Pricing

Starting from $22

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Pricing Info

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens

Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Guide your web visitors and nurture them to become leads and make more conversions.

Company Email

sales@customericare.com

Contact No.

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Sales Pipeline Management
  • Sales Opportunity Management
  • Sales Lead Management
  • Business Intelligence Dashboards
  • Sales Forecasting & Reporting
  • Relationship Mapping
  • Account and Contact Management
  • Team Cloud Collaboration
  • Sync Capabilities

Pricing Info

Personal Plans

Personal Package – Free

Basic sales management and tracking for a single user

  • 1 User
  • 500 MB Storage
  • Account Management
  • Appointment Management
  • Contact Management
  • Lead Management
  • Limited Accounts, Contacts, Leads, Opportunities—250 per each record
  • Limited Tasks, Appointments—500 for all records
  • Navigator
  • Opportunity Management
  • Pipeline Management
  • Task Management

Personal Plus Package – $8/user/month (billed annually)

All the functionality of Personal Package with added flexibility and space for a single user

  • 1 User
  • 2 GB Storage

All Personal Package features, plus:

  • Calling Integration with Mobile
  • Mobile Apps (iOS and Android)
  • Unlimited Accounts, Contacts, Leads, Opportunities
  • Unlimited Tasks, Appointment

Business Plans

Starter Plan – $25/user/month (billed annually)

Basic sales management, tracking, and collaboration

  • Unlimited Users
  • 2 GB Storage
  • Account Management
  • API Access 20K Actions/Month
  • Appointment Management
  • Calling Integration with Mobile
  • Contact Management
  • Google Integration
  • Lead Management
  • Maps Geolocation
  • MS Office Add-in
  • Online Chat Support 16×5
  • Opportunity Management
  • Pipeline Management
  • Standard Reports
  • Task Management

Business Plan – $55/user/month (billed annually)

Full CRM functionality, advanced reporting, customization, and unique productivity features

  • Unlimited Users
  • 5 GB Storage

All Starter Plan features, plus:

  • Activity Hit-Rate Reports
  • Activity One-to-Many
  • Archive Management
  • API Access 50K Actions/Month
  • Appointment Planner
  • BI Dashboards
  • Bulk Edits
  • Document Management
  • Forecast Reports
  • Merged Accounts & Contacts
  • Multiple Accounts
  • MS SharePoint Integration
  • Navigator
  • Notes Management
  • Recurring Tasks
  • Sales Performance Insights
  • Task Boards Management
  • Visual Buying Center
  • Visual Org Chart

Enterprise Plan – Contact the vendor for pricing

Full CRM functionality with advanced customization, integrations, and services

  • Unlimited Users
  • 200 GB Storage

All Business Plan features, plus:

  • API Access 150K Actions/Month
  • Assigned Account Manager
  • Auto Profiling
  • Beta: Access
  • Back-up (script executed on demand)
  • Online Chat Support 18/5 With Guaranteed Response Time
  • Product Feedback
  • Pipeliner Quarterly review
  • Sandbox Environment (extra)
  • Training

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

MTN Business, Tiger, ManpowerGroup

Integrations

With Pipeliner CRM, you can utilize many different apps from your daily work. To make that work simpler and easier, Pipeliner integrates with more than 50 popular applications. These include apps for office productivity, support, customer service, contact management, marketing automation, social media, document management, accounting, data migration, and more. Here is the complete list of available integrations:

  • MS Office suite
  • Google products
  • Zapier
  • Piesync
  • RightOn Interactive
  • Desk
  • WebMerge
  • Magento
  • DBX
  • Capture
  • Collabspot
  • Improt2
  • ActiveCampaign
  • JotForm
  • Wufoo
  • Mad Mimi
  • Hubspot
  • Marketo
  • Infusionsoft
  • QuickBooks
  • Act-on
  • Constant Contact
  • Vertical Response
  • ExactTarget
  • FreshBooks
  • Shopify
  • Chargify
  • MailChimp
  • Intercom
  • Olark
  • Yesware
  • Xero
  • Uservoice
  • Quoteroller
  • Full Contact
  • Help Scott
  • Eventbrite
  • GoToWebinar
  • Zendesk
  • Freshdesk
  • SharePoint
  • One Drive
  • Illumineto
  • Box
  • Dropbox
  • Docusign
  • Kloudless
  • Twitter
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Pipeliner is a CRM tool that ensures your sales process can run on autopilot by organizing sales data to qualify leads and using interactive sales reporting tools.

Company Email

info@pipelinersales.com

Contact No.

Company's Address

15209 W. Sunset Blvd
Suite 492
Pacific Palisades, CA 90272
United States

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

No CRM Software will be able to solve all the requirements of a specific team. Though core functionalities of CustomerICare and Pipeliner should matter you should also thoroughly analyze the integrations supported by every product. Very often you will already be using various kinds of SaaS software in your company and it’s always more beneficial to select solutions that integrate well with one another. If you do that you can guarantee a smooth exchange of data between your teams and services, which can considerably reduce time spent on migrating between one solution and the other.

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