Compare Salesforce Service Cloud vs. CustomerICare

When you compare CustomerICare and Salesforce Service Cloud, it is simple to see which Customer Support Software product is the more suitable option. This ensures that your company can select the most productive and efficient program. You can examine the specifics, for example available tools, costs, plans offered by each vendor, offer terms, and more We also let you evaluate their general scores to know which one looks to be more suitable. CustomerICare has 7.0 points for overall quality and 85% rating for user satisfaction; while Salesforce Service Cloud has 9.5 points for overall quality and 97% for user satisfaction. You can also assess which software business is more reliable by sending an email inquiry to the two companies and see which company replies sooner. Users who want to save some time or could use a Customer Support Software recommendation from our experts might want to take a look at these top choices for the current year: Samanage, LiveAgent, Freshdesk.
Compare

Salesforce Service Cloud

VS

CustomerICare

VS

Salesforce Service Cloud screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

9.3 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

85% ?

Pricing

Pricing

$75

$22

Pricing Model

Pricing Model

Monthly payment Monthly payment | Quote-based
Full Review

Full Review

General Description

General Description

Service Cloud customer service software gives you faster, smarter customer support.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Available Languages

Available Languages

USA, UK, Canada, International International
Available Integrations

Available Integrations

Salesforce Service Cloud supports integrations with the following business systems and applications:

  • Planyo
  • SumTotal Maestro
  • SmarterU LMS
  • Freshdesk
  • FinancialForce HCM
  • InGenius
  • Fathom Voice
  • ExpertusOne
  • Desk.com
  • Vocalcom
  • Intuit QuickBase
  • FinancialForce Accounting
  • SightCall
  • Five9
  • Radian6
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Customer Support

Customer Support

Phone
Ticket Training
Phone Live Support
Features

Features

Salesforce Service Cloud FEATURES

  • Goals, coaching, and rewards for teams
  • Dynamic Knowledgebase
  • Live Agent Web Chat
  • Contract & Entitlement Management
  • Workflow & Approval Automation
  • Agent & Team Collaboration
  • Social Integration
  • Web & Email Case Capture
  • APIs
  • Case Management (Auto-assignment, rules & queues)
  • CTI Integration
  • Asset Management & Product Tracking
  • Role Permissions
  • Customizable Reporting & Analytics
  • Multi-Lingual
  • Customizable Agent Console
  • Mobile
  • Self-Service Community

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Phone No.

Phone No.

+1-800-667-6389 8943048148
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Company Email

Company Email

sales@customericare.com
Pricing Info

Pricing Info

Salesforce Service Cloud offers three SMB and enterprise pricing packages to meet the needs of different users. Give the details a look, and select your plan:

Professional – $75/user/month

Enterprise – $150/user/month

Unlimited – $300/user/month

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Page

Pricing Page

Learn more about Salesforce Service Cloud pricing Learn more about CustomerICare pricing
Vendor's Address

Vendor's Address

The Landmark at One Market, Suite 300
San Francisco, CA 94105
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Prominent Customers

Prominent Customers

Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you choose a app that you believe will be an actual asset for your company you shouldn’t simply limit yourself to what experts have to say about it. Very often individual experience with the app may be different, depending on your own goals and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for every software to give you a reliable overview of how real users of CustomerICare and Salesforce Service Cloud rate their contact with the app. Our algorithm is based on detailed analysis of product mentions on other sites, social networks as well as blogs, so you will get a full and credible picture of what other customers think about every software. In this case CustomerICare got a total satisfaction rating at 85% while for Salesforce Service Cloud 97% of people express they had a positive experience with it.