Compare Salesforce Service Cloud vs. CustomerICare

Today’s firms require the top Customer Support Software product to continue to be competitive. On this page we help you with choosing the right tool, by allowing you to examine CustomerICare and Salesforce Service Cloud down to the very details of their individual features. You can also examine our overall scoring values, which rate the software overall quality and performance. CustomerICare got a 7.0 score, while Salesforce Service Cloud has a score of 9.3. Likewise, it is possible to compare their general user satisfaction rating: 85% (CustomerICare) against 97% (Salesforce Service Cloud). Don’t forget to opt for the software that best matches your most urgent issues, not the software with a lot of features. We did our best to prepare reviews of all popular Customer Support Software services available on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Samanage.
Comparison

Salesforce Service Cloud

VS

CustomerICare

VS

Salesforce Service Cloud screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

9.3 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

97% ?

Client Experience

85% ?

Price

Price

$25

$22

Price Scheme

Price Scheme

Monthly payment Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

Service Cloud customer service software gives you faster, smarter customer support.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
List of Features

List of Features

Salesforce Service Cloud FEATURES

  • Goals, coaching, and rewards for teams
  • Dynamic Knowledgebase
  • Live Agent Web Chat
  • Contract & Entitlement Management
  • Workflow & Approval Automation
  • Agent & Team Collaboration
  • Social Integration
  • Web & Email Case Capture
  • APIs
  • Case Management (Auto-assignment, rules & queues)
  • CTI Integration
  • Asset Management & Product Tracking
  • Role Permissions
  • Customizable Reporting & Analytics
  • Multi-Lingual
  • Customizable Agent Console
  • Mobile
  • Self-Service Community

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Vendor's Address

Vendor's Address

The Landmark at One Market, Suite 300
San Francisco, CA 94105
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Contact No.

Contact No.

+1-800-667-6389 8943048148
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Email Address

Email Address

sales@customericare.com
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Languages

Languages

English English
Pricing Page

Pricing Page

Learn more about Salesforce Service Cloud pricing Learn more about CustomerICare pricing
Integrations

Integrations

Salesforce Service Cloud supports integrations with the following business systems and applications:

  • Planyo
  • SumTotal Maestro
  • SmarterU LMS
  • Freshdesk
  • FinancialForce HCM
  • InGenius
  • Fathom Voice
  • ExpertusOne
  • Desk.com
  • Vocalcom
  • Intuit QuickBase
  • FinancialForce Accounting
  • SightCall
  • Five9
  • Radian6
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Prominent Customers

Prominent Customers

Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Support Types

Support Types

Phone
Ticket Training
Phone Live Support
Available Plans

Available Plans

Lightning Essentials – $25/user per month (billed annually)

  • Chatter
  • Salesforce Mobile App
  • Files
  • Topics and Recommendations
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case Escalation Rules and Queues
  • 1 Service Console App
  • Omni-Channel Routing (Basic)
  • Omni-Channel Supervisor
  • Lead-Contact Account Management
  • Social Customer Service Starter Pack
  • Work Order Management
  • Asset Management and Product Tracking
  • Customizable Reports and Dashboards
  • Opportunity Tracking
  • Track key details about every deal
  • Task Management, Activity Feed
  • Email Integration with Outlook
  • Google Apps Integration
  • Custom Profiles and Page Layouts
  • Lightning App Builder
  • AppExchange App Integration
  • Email Templates
  • Data Storage Per User
  • File Storage Per User
  • Standard Success Plan
  • Online Case Submission (Two-Day Response)

Lightning Professional – $75/user per month (billed annually)

  • All Essentails features, plus:
  • Omni-Channel Supervisor
  • Case Milestone Tracker
  • CTI Integration
  • Orders Management
  • Service Contracts and Entitlements
  • Work Order Management
  • Asset Management and Product Tracking
  • 5 Process Builder (Processes Per Org)
  • Unlimited Custom Applications
  • 3 Record Types (Per Object)
  • 2 Roles and Permissions

Lightning Enterprise – $150/user per month (billed annually)

  • All Professional features, plus:
  • Salesforce Identity
  • Workflow and Approval Automation
  • Offline Access
  • Web Services API
  • 1 Partial Sandbox

Lightning Unlimited – $300/user per month (billed annually)

  • All Enterprise features, plus:
  • Knowledge (Read-Write)
  • Snap-Ins for Live Agent Chat
  • Developer Pro Sandbox
  • 1 Full Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Product Comparisons

Product Comparisons

Compare with XenCall
Compare with AssetStudio
Compare with Oxygen Help Desk
Compare with TI360 Cinema
Compare with Lansweeper
Compare with Dialer360
Compare with MiContact Center
Compare with CallFire
Compare with Pulseway
Compare with Track-It!
Compare with XenCall
Compare with OnePageCRM
Compare with item8
Compare with RealtyJuggler
Compare with Goverlan Reach
Compare with Preact
Compare with iTouchVision Contact Centre
Compare with Userlike
Compare with Ameyo
Compare with Parature
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

Every time you research different Customer Support Software products you shouldn’t only look at their list of features and available pricing plans. Pay attention to the fact that the product should be matching your standards and business so the more flexible their offer the better. Explore what platforms are supported by CustomerICare and Salesforce Service Cloud and be certain you will obtain mobile support for whichever devices you work on in your company. You should also examine which languages and geographies are supported, because this might be a key element for many companies.