Compare CustomerICare vs. Salesforce Service Cloud

When you compare CustomerICare and Salesforce Service Cloud, it is simple to see which Customer Support Software product is the more suitable option. This ensures that your company can select the most productive and efficient program. You can examine the specifics, for example available tools, costs, plans offered by each vendor, offer terms, and more We also let you evaluate their general scores to know which one looks to be more suitable. CustomerICare has 7.0 points for overall quality and 85% rating for user satisfaction; while Salesforce Service Cloud has 9.5 points for overall quality and 97% for user satisfaction. You can also assess which software business is more reliable by sending an email inquiry to the two companies and see which company replies sooner. At this time, the leading solutions in our Customer Support Software category are: LiveAgent, Samanage, Freshdesk.
Compare

CustomerICare

VS

Salesforce Service Cloud

VS

CustomerICare screenshot Salesforce Service Cloud screenshot
Pricing Page

Score

Our Score

7.0 ?

Our Score

9.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

85% ?

Client Satisfaction

97% ?

Pricing

Pricing

$22

$75

Pricing Model

Pricing Model

Monthly payment | Quote-based Monthly payment
Full Review

Full Review

General Description

General Description

Guide your web visitors and nurture them to become leads and make more conversions.
Service Cloud customer service software gives you faster, smarter customer support.
Quick Links
Available Languages

Available Languages

International USA, UK, Canada, International
Available Integrations

Available Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Salesforce Service Cloud supports integrations with the following business systems and applications:

  • Planyo
  • SumTotal Maestro
  • SmarterU LMS
  • Freshdesk
  • FinancialForce HCM
  • InGenius
  • Fathom Voice
  • ExpertusOne
  • Desk.com
  • Vocalcom
  • Intuit QuickBase
  • FinancialForce Accounting
  • SightCall
  • Five9
  • Radian6
Customer Support

Customer Support

Phone Live Support
Phone
Ticket Training
Features

Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Salesforce Service Cloud FEATURES

  • Goals, coaching, and rewards for teams
  • Dynamic Knowledgebase
  • Live Agent Web Chat
  • Contract & Entitlement Management
  • Workflow & Approval Automation
  • Agent & Team Collaboration
  • Social Integration
  • Web & Email Case Capture
  • APIs
  • Case Management (Auto-assignment, rules & queues)
  • CTI Integration
  • Asset Management & Product Tracking
  • Role Permissions
  • Customizable Reporting & Analytics
  • Multi-Lingual
  • Customizable Agent Console
  • Mobile
  • Self-Service Community
Phone No.

Phone No.

8943048148 +1-800-667-6389
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Company Email

Company Email

sales@customericare.com
Pricing Info

Pricing Info

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Salesforce Service Cloud offers three SMB and enterprise pricing packages to meet the needs of different users. Give the details a look, and select your plan:

Professional – $75/user/month

Enterprise – $150/user/month

Unlimited – $300/user/month

Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Page

Pricing Page

Learn more about CustomerICare pricing Learn more about Salesforce Service Cloud pricing
Vendor's Address

Vendor's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
The Landmark at One Market, Suite 300
San Francisco, CA 94105
USA
Prominent Customers

Prominent Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you choose a app that you believe will be an actual asset for your company you shouldn’t simply limit yourself to what experts have to say about it. Very often individual experience with the app may be different, depending on your own goals and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for every software to give you a reliable overview of how real users of CustomerICare and Salesforce Service Cloud rate their contact with the app. Our algorithm is based on detailed analysis of product mentions on other sites, social networks as well as blogs, so you will get a full and credible picture of what other customers think about every software. In this case CustomerICare got a total satisfaction rating at 85% while for Salesforce Service Cloud 97% of people express they had a positive experience with it.