Compare Salesforce Service Cloud vs. CustomerICareToday’s firms require the top Customer Support Software product to continue to be competitive. On this page we help you with choosing the right tool, by allowing you to examine CustomerICare and Salesforce Service Cloud down to the very details of their individual features. You can also examine our overall scoring values, which rate the software overall quality and performance. CustomerICare got a 7.0 score, while Salesforce Service Cloud has a score of 9.3. Likewise, it is possible to compare their general user satisfaction rating: 85% (CustomerICare) against 97% (Salesforce Service Cloud). Don’t forget to opt for the software that best matches your most urgent issues, not the software with a lot of features. We did our best to prepare reviews of all popular Customer Support Software services available on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Samanage.
|Monthly payment||Monthly payment | Quote-based|
Service Cloud customer service software gives you faster, smarter customer support.
Guide your web visitors and nurture them to become leads and make more conversions.
|List of Features|
List of Features
| The Landmark at One Market, Suite 300|
San Francisco, CA 94105
| ul. Hauke-Bosaka 17/1|
50-447 Wrocław, Poland
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|Learn more about Salesforce Service Cloud pricing||Learn more about CustomerICare pricing|
Salesforce Service Cloud supports integrations with the following business systems and applications:
|Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo||Uniqa, Skandia, Nexterio, Riflessi, Digi Screens|
Lightning Essentials – $25/user per month (billed annually)
Lightning Professional – $75/user per month (billed annually)
Lightning Enterprise – $150/user per month (billed annually)
Lightning Unlimited – $300/user per month (billed annually)
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
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Every time you research different Customer Support Software products you shouldn’t only look at their list of features and available pricing plans. Pay attention to the fact that the product should be matching your standards and business so the more flexible their offer the better. Explore what platforms are supported by CustomerICare and Salesforce Service Cloud and be certain you will obtain mobile support for whichever devices you work on in your company. You should also examine which languages and geographies are supported, because this might be a key element for many companies.