What is better CustomerICare or NinjaOne (Formerly NinjaRMM)? Purchasing the suitable Customer Support Software product is as straightforward as contrasting the good and weak functions and terms offered by CustomerICare and NinjaOne (Formerly NinjaRMM). Here you can also match their total scores: 7.0 for CustomerICare vs. 8.6 for NinjaOne (Formerly NinjaRMM). Or you can verify their general user satisfaction rating, N/A% for CustomerICare vs. 93% for NinjaOne (Formerly NinjaRMM).
We suggest that you spend some time to examine their differences and decide which one is the better choice for your company. Likewise, keep in mind to consider your company’s or industry’s unique case, for instance, a multilingual solution for a global staff or a mobile version to help you work in the field.
Our experts made sure to prepare reviews of all popular Live Chat Software products that you can find on the market, but among them these three caught our special attention: Pipedrive, Zendesk, Vision Helpdesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
The solutions analyzed on this page are merely a small part of our complete Customer Support Software category and you should remember that there could be better services available. If you want to ensure you make the wisest choice for your business we definitely suggest that you analyze more products first. It may also be a good idea to check out our top 10 Customer Support Software list to see which software are currently the best ones and leaders in the market.
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