What is better CustomerICare or NinjaOne (Formerly NinjaRMM)? When looking for the right Customer Support Software for your enterprise our recommendation is that you review the functions, costs, as well as other important details about the product and vendor. Here, you can examine the parallels and disparities between CustomerICare (overall score at 7.0 and user satisfaction at N/A%) and NinjaOne (Formerly NinjaRMM) (overall score at 8.6 and user satisfaction at 93%).
You can also look at their unique details, like features, plans, pricing, terms and conditions, etc. Moreover, analyze the terms closely for information on hidden fees, like, setup fees, separate support plan, upgrade fees, disk space fees, and other similar charges.
Right now, the top products in our Live Chat Software category are: Vision Helpdesk, Pipedrive, Zendesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
It may not always be enough to simply compare CustomerICare and NinjaOne (Formerly NinjaRMM) with each other. Even though useful tools, pricing and customer reviews are all crucial and should be included when making a final decision, you should also pay attention to the recognition and awards merited by each product. Frequently a less dominant service may turn out to be an amazing choice that was distinguished with B2B awards such as our Great User Experience Award which proves that regardless of lesser market popularity it’s a significant rival to the software that dominate the market.
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