Compare CustomerICare vs. Mojo Helpdesk

Various companies demand different types of Help Desk Software. To understand well which one suits you, consider assessing various alternatives feature by feature including their conditions and pricing. Furthermore, you can get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system. The results are: CustomerICare (7.0) vs. Mojo Helpdesk (8.3) for all round quality and functionality; CustomerICare (85%) vs. Mojo Helpdesk (98%) for user satisfaction rating. Analyze their strong and weak points and find out which software is a more sensible choice for your company. An effective, simple tactic is to note down the strengths and weaknesses of both services next to each other and see which solution is better. Our experts made sure to review all popular Customer Support Software products that you can find out there, but among them these three caught our special attention: Samanage, Zendesk, Freshdesk.
Compare

CustomerICare

VS

Mojo Helpdesk

VS

CustomerICare screenshot Mojo Helpdesk screenshot
Pricing Page

Our Score

Our Score

7.0 ?

Our Score

8.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

85% ?

Client Satisfaction

98% ?

Cost

Cost

$22

$24

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment
Full Review

Full Review

Overview

Overview

Guide your web visitors and nurture them to become leads and make more conversions.
A simple helpdesk app with a “Google-like” interface for customer support and internal task tracking where requests are centralized, assorted, and quickly assigned for processing.
Useful Links
Contact Email

Contact Email

sales@customericare.com mojohelpdesk@support.metadot.com
Prominent Customers

Prominent Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Toshiba, Harvard University, Miramax Films, San Antonio Spurs
Pricing Page

Pricing Page

Learn more about CustomerICare pricing Learn more about Mojo Helpdesk pricing
Available Languages

Available Languages

English English, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
Available Plans

Available Plans

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Mojo Helpdesk offers a free trial plan for 30 days. You do not need a credit card for the trial version. It currently has four plans:

Plus: $24/month

  • As low as $2 per agent/month
  • Agents: 15
  • Unlimited tickets
  • Automation: 5
  • Daily API Limit: 5000
  • File Uploads: 500 MB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 3

Business: $49/month

  • Unlimited agents
  • Unlimited tickets
  • Automation: 10
  • Daily API Limit:  10000
  • File Uploads: 3 GB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 6
  • Secure 256-bit SSL Encryption

Enterprise: $99/month

  • The most popular plan
  • Unlimited agents
  • Unlimited tickets
  • Automation: 20
  • Daily API Limit: 20000
  • File Uploads: 100 GB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 11
  • Secure 256-bit SSL Encryption
  • Custom Branding
  • Time Tracking
  • Purchase Order & Paper Invoice
  • Unlimited Phone Support

Enterprise Plus: $149/month

  • The most popular plan
  • Automations: 50
  • Daily API Limit: 35000
  • File Uploads: 1 TB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 99
  • Secure 256-bit SSL Encryption
  • Custom Branding
  • Time Tracking
  • Purchase Order & Paper Invoice
  • Unlimited Phone Support

 

OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Linux
Mac
Company's Address

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
9020 N. Capital of Texas Hwy
Great Hills Corp Ctr 1-365
Austin, Tx 78759 - USA
Integrations

Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
  • Google Apps
  • Mojo Helpdesk API
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Features

Available Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Mojo Helpdesk FEATURES

  • Customizable Ticket Forms
  • API Access
  • Built-in Performance Tracking
  • SSL 256-bit Data Encryption
  • Use your own Custom Domain
  • Time Saving Automations
  • Integration with Google Apps
  • Full Email Integration
  • Built In Reports
  • Importing and Exporting Enabled
  • Web-based Customer Portal
  • Incorporate SLA Targets
  • It’s an web based application, so no need to install any other software to use Mojo Helpdesk
  • Easy ticket creation from web or email
  • Automatic case routing base on ticket category
  • Customer satisfaction ratings
  • Ticket centralization and management
  • Web-based customer portal for users
  • Easy assignment of requests to your staff
  • Real-time reporting
  • Automations
  • Service levels
  • Powerful search
  • Single Sign up
  • API integration with SOAP and XML
  • Help desk activity reporting
  • Written in Ruby on Rails and Ajax
  • Linux, Mysql and Apache supported Backend
  • Better tracking of customer satisfaction
  • Better monitoring of time spent on tickets
  • Easy data import and export
Customer Support

Customer Support

Phone Live Support
Phone Number

Phone Number

8943048148 1 512 346 0360
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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All the data, facts and statistics that we shared in this analysis were taken from official company websites, advertising content available online, actual experience from real clients as well as our individual direct use of every product by a professional reviewer. We do our best to thoroughly test every product, as a result we not only examine it ourselves, but we also match our findings with views of other members from the B2B community.