Compare Help Scout vs. CustomerICareGetting the right Help Desk Software product is as simple as contrasting the good and low characteristics and terms offered by CustomerICare and Help Scout. Here it's also possible to match their all round scores: 7.0 for CustomerICare vs. 9.1 for Help Scout. Or you can look at their general user satisfaction rating, 85% for CustomerICare vs. 98% for Help Scout. We suggest that you put some effort and examine their specific functions and figure out which one is the better alternative for your organization. Likewise, don’t forget to factor in your company’s or industry’s special circumstances, such as, a multilingual solution for a global company or a mobile version to help you work away from your office. Our team put a lot of effort to review all popular Help Desk Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: LiveAgent, Samanage, Freshdesk.
|Free | Monthly payment||Monthly payment | Quote-based|
Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in.
Guide your web visitors and nurture them to become leads and make more conversions.
|Trello, GrubHub, Basecamp, Treehouse||Uniqa, Skandia, Nexterio, Riflessi, Digi Screens|
|Small Business | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. Give the details a look, and select your plan:
Standard – $20/month
Plus – $40/month
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
|USA, UK, Canada, International||International|
|Learn more about Help Scout pricing||Learn more about CustomerICare pricing|
| 500 Harrison Ave., Floor 3R |
Boston, MA 02118
| ul. Hauke-Bosaka 17/1|
50-447 Wrocław, Poland
Help Scout supports integrations with the following business systems and applications:
Page last modified
All the data, information and reviews that we shared in this analysis were collected from official company pages, marketing materials available online, real-life experience from real customers as well as our own hands-on use of every app by a professional reviewer. We put a lot of effort to extensively examine each product, as a result we not only test it internally, but we also match our results with experiences of other people from the B2B community.