What is better CustomerICare or Help Scout? Finding the right Help Desk Software product is as easy as comparing the solid and weak characteristics and terms offered by CustomerICare and Help Scout. Here it's also possible to match their all round scores: 7.0 for CustomerICare vs. 8.9 for Help Scout. Or you can look at their general user satisfaction rating, N/A% for CustomerICare vs. 98% for Help Scout.
We suggest that you take some time to analyze their specific functions and decide which one is the better alternative for your company. What’s more bear in mind to take into account your company’s or industry’s special circumstances, for instance, a multilingual app for a global team or a mobile version to help you work on the go.
As of now, the top services in our Live Chat Software category are: Zendesk, Vision Helpdesk, Pipedrive.
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
In case you are still having doubts about which service will be best for your business it may be a sensible idea to investigate each service’s social metrics. These metrics are frequently an indicator of how popular each solution is and how large is its online presence.For instance, if you check CustomerICare LinkedIn page you’ll see that they are followed by 8 people. In case of Help Scout the amount of followers on their LinkedIn page is 99.
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