Compare Help Scout vs. CustomerICare

Getting the right Help Desk Software product is as simple as contrasting the good and low characteristics and terms offered by CustomerICare and Help Scout. Here it's also possible to match their all round scores: 7.0 for CustomerICare vs. 9.1 for Help Scout. Or you can look at their general user satisfaction rating, 85% for CustomerICare vs. 98% for Help Scout. We suggest that you put some effort and examine their specific functions and figure out which one is the better alternative for your organization. Likewise, don’t forget to factor in your company’s or industry’s special circumstances, such as, a multilingual solution for a global company or a mobile version to help you work away from your office. Our team put a lot of effort to review all popular Help Desk Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: LiveAgent, Samanage, Freshdesk.
Product

Help Scout

VS

CustomerICare

VS

Help Scout screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

9.0 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

98% ?

Customer Experience

85% ?

Price

Price

$15

$22

Pricing Type

Pricing Type

Free | Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Prominent Customers

Prominent Customers

Trello, GrubHub, Basecamp, Treehouse Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Company Size

Company Size

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Cost Details

Cost Details

Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. Give the details a look, and select your plan:

Free

  • Shared inbox

Standard – $20/month

  • Reporting, automation, and integrations

Plus – $40/month

  • Advanced reporting and features for large teams

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Customer Support

Customer Support

Ticket
Phone Live Support
Available Languages

Available Languages

USA, UK, Canada, International International
Features

Features

Help Scout FEATURES

  • Help Desk
  • Reports
  • Docs Knowledge Base
  • Email Integration
  • Security and Reliability

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Contact No.

Contact No.

8943048148
Pricing Details

Pricing Details

Learn more about Help Scout pricing Learn more about CustomerICare pricing
Contact Address

Contact Address

500 Harrison Ave., Floor 3R
Boston, MA 02118
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Integrations

Integrations

Help Scout supports integrations with the following business systems and applications:

  • PipelineDeals
  • Pipedrive
  • OnePage CRM
  • Olark Live Chat
  • NiceReply.com
  • Campaign Monitor
  • MixPanel
  • MailChimp
  • Magento
  • Userlike Live Chat
  • KISSmetrics
  • Kato
  • Infusionsoft
  • HipChat
  • Highrise CRM
  • FreshBooks
  • ClickDesk
  • Capsule CRM
  • Constant Contact
  • BigCommerce
  • Campfire
  • Bronto
  • Shopify
  • Snapengage
  • Slack
  • Zapier
  • Talkdesk
  • Customer Thermometer
  • Bitium
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Company Email

Company Email

sales@customericare.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, information and reviews that we shared in this analysis were collected from official company pages, marketing materials available online, real-life experience from real customers as well as our own hands-on use of every app by a professional reviewer. We put a lot of effort to extensively examine each product, as a result we not only test it internally, but we also match our results with experiences of other people from the B2B community.