Compare Reamaze vs. CustomerICare

We are here to simplify the whole process of assessing Help Desk Software products for you. For example, on this page you can verify the overall performance of CustomerICare (7.0) and compare it with the overall performance of Reamaze (7.8). It's also possible to match their overall user satisfaction rating: CustomerICare (85%) vs. Reamaze (100%). Furthermore, study their features in detail to determine which product can better deal with your company’s requirements. Generally, any business app must let you to comfortably view the big picture, all the while offering you quick access to the details. Our team put a lot of effort to review all popular Help Desk Software products available out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, LiveAgent, Samanage.
Software

Reamaze

VS

CustomerICare

VS

Reamaze screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

8.3 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Pricing

Pricing

$20

$22

Price Scheme

Price Scheme

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

General Description

General Description

Reamaze combines email, social media, and live chat seamlessly so your customers can reach you however they want.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Languages

Available Languages

USA, UK, Canada, China, Germany, India, Japan International
Support Types

Support Types

Phone Live Support
Ticket
Phone Live Support
Popular Clients

Popular Clients

WeTransfer, Triangle.gs, Institchu Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Vendor Email

Vendor Email

support@reamaze.com sales@customericare.com
List of Features

List of Features

Reamaze FEATURES

  • Email support
  • Facebook, Twitter, and Instagram integration
  • SMS/MMS integration with ClickSend and Twilio
  • Knowledgebase
  • Live chat
  • Automated workflows
  • Multi-brand support
  • Roles and Permissions
  • CRM with customer data blocks
  • Public sites
  • Team collaboration and staff notes
  • Response templates
  • Collision detection
  • Notifications, tags, filters
  • Autoresponders
  • Permalinks
  • Reporting
  • Javascript integrations
  • API
  • Keyboard shortcuts
  • Customizable
  • Site integration

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Info

Pricing Info

Reamaze currently offers a budget-friendly bundle for $20 per user per month which also comes with the following perks:
  • Unlimited Support Emails
  • Social Media Integration
  • Reporting and Analytics
  • Public/Internal Knowledge Base
  • Workflow Automation
  • Website Integration
  • Live chat (additional $5 per user per month)

A 14-day trial period is also provided for those who want to test and see how Reamaze can make businesses approachable and customers reachable.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Pricing Page

Pricing Page

Learn more about Reamaze pricing Learn more about CustomerICare pricing
Integrations

Integrations

Reamaze supports integrations with the following business systems and applications:

  • Slack
  • Shopify
  • MailChimp
  • Magento
  • GitHub
  • Bigcommerce
  • Zapier
  • Google Apps
  • HipChat
  • Instagram
  • SMS/MMS vis Clicksend and Twilo
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Phone Number

Phone Number

(408) 520-1217 8943048148
Vendor's Address

Vendor's Address

920 Saratoga Avenue Suite 213
San Jose, CA 95129
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The services examined on this page are merely a small part of our complete Help Desk Software category and you should remember that there may be better solutions available. If you would like to ensure you make the wisest choice for your company we strongly encourage you to test more apps first. You can also consider to consult our top 10 Help Desk Software list to see which apps are now the highest-rated ones and leaders in the market.