Compare Reamaze vs. CustomerICare

Purchasing the suitable Help Desk Software product is as easy as contrasting the solid and poor functionalities and terms offered by CustomerICare and Reamaze. Here it's also possible to match their general scores: 7.0 for CustomerICare vs. 8.3 for Reamaze. Or you can verify their general user satisfaction rating, 85% for CustomerICare vs. 100% for Reamaze. We suggest that you put some effort and study their unique features and determine which one is the better choice for your business. Likewise, bear in mind to factor in your company’s or industry’s unique case, for example, a multilingual solution for a global company or a mobile app to help you work on the go. At this time, the most significant services in our Help Desk Software category are: Samanage, Freshdesk, Zendesk.
Software

Reamaze

VS

CustomerICare

VS

Reamaze screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

8.3 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Price

Price

$20

$22

Price Scheme

Price Scheme

Monthly payment Monthly payment | Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

Reamaze combines email, social media, and live chat seamlessly so your customers can reach you however they want.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Contact No.

Contact No.

(408) 520-1217 8943048148
Languages

Languages

English, China, Germany, India, Japan English
Pricing Info

Pricing Info

Reamaze currently offers a budget-friendly bundle for $20 per user per month which also comes with the following perks:
  • Unlimited Support Emails
  • Social Media Integration
  • Reporting and Analytics
  • Public/Internal Knowledge Base
  • Workflow Automation
  • Website Integration
  • Live chat (additional $5 per user per month)

A 14-day trial period is also provided for those who want to test and see how Reamaze can make businesses approachable and customers reachable.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Prominent Clients

Prominent Clients

WeTransfer, Triangle.gs, Institchu Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Features

Features

Reamaze FEATURES

  • Email support
  • Facebook, Twitter, and Instagram integration
  • SMS/MMS integration with ClickSend and Twilio
  • Knowledgebase
  • Live chat
  • Automated workflows
  • Multi-brand support
  • Roles and Permissions
  • CRM with customer data blocks
  • Public sites
  • Team collaboration and staff notes
  • Response templates
  • Collision detection
  • Notifications, tags, filters
  • Autoresponders
  • Permalinks
  • Reporting
  • Javascript integrations
  • API
  • Keyboard shortcuts
  • Customizable
  • Site integration

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Page

Pricing Page

Learn more about Reamaze pricing Learn more about CustomerICare pricing
Types of Support

Types of Support

Phone Live Support
Ticket
Phone Live Support
Vendor's Address

Vendor's Address

920 Saratoga Avenue Suite 213
San Jose, CA 95129
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Integrations

Integrations

Reamaze supports integrations with the following business systems and applications:

  • Slack
  • Shopify
  • MailChimp
  • Magento
  • GitHub
  • Bigcommerce
  • Zapier
  • Google Apps
  • HipChat
  • Instagram
  • SMS/MMS vis Clicksend and Twilo
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Contact Email

Contact Email

support@reamaze.com sales@customericare.com
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be enough to just compare CustomerICare and Reamaze with one another. While reliable features, pricing plans and customer experience are all important and should be taken into account when making a final choice, you should also take a look at the recognition and awards claimed by each solution. In many cases a less dominant product may turn out to be a good choice that was distinguished with B2B awards such as our Supreme Software Award which shows that despite lesser market popularity it’s a worthy contender to the software that dominate the market.