Compare Helpdesk Pilot vs. CustomerICareTo make sure you find the most effective and productive Help Desk Software for your firm, you should compare products available on the market. For instance, here you may match CustomerICare’s overall score of 7.0 against Helpdesk Pilot’s score of 7.2. You may also review their general user satisfaction: CustomerICare (85%) vs. Helpdesk Pilot (99%). Furthermore, you can assess their pros and cons feature by feature, including their contract conditions and costs. By comparing products you are sure that you select the right software for your needs. It goes without saying you must understand your specific needs to realize which service matches those needs. Our experts made sure to prepare reviews of all popular Help Desk Software solutions available on the market, but among them these three deserved our special attention: Samanage, Freshdesk, Zendesk.
|Annual Subscription||Monthly payment | Quote-based|
Great for Customer Support and IT Help Desk Management.
Guide your web visitors and nurture them to become leads and make more conversions.
Annual subscription fee for Helpdesk Pilot:
Lite Edition – $895
Pro Edition – $1195
Enterprise Edition – $1495
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
| ul. Hauke-Bosaka 17/1|
50-447 Wrocław, Poland
|Verizon, Capgemini, Swarco||Uniqa, Skandia, Nexterio, Riflessi, Digi Screens|
|USA, Canada, Europe||International|
The tool integrates with a lot of platforms, including:
|Learn more about Helpdesk Pilot pricing||Learn more about CustomerICare pricing|
|Types of Clients|
Types of Clients
|Small Business | Medium Business||Small Business | Large Enterprises | Medium Business|
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You shouldn’t expect simply a wide set of features and adjustable pricing from a well-known Help Desk Software. Almost as crucial as core features is a top-notch customer support. You want to ensure that when you have any questions about CustomerICare or Helpdesk Pilot, or you run into a problem, or perhaps you’ll want to ask for a certain change or feature useful to your company you can trust in a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are offered. Additionally, it’s a significant advantage if you can benefit from individual training or at the very least a knowledge base you can use.