Compare Helpdesk Pilot vs. CustomerICare

To make sure you find the most effective and productive Help Desk Software for your firm, you should compare products available on the market. For instance, here you may match CustomerICare’s overall score of 7.0 against Helpdesk Pilot’s score of 7.2. You may also review their general user satisfaction: CustomerICare (85%) vs. Helpdesk Pilot (99%). Furthermore, you can assess their pros and cons feature by feature, including their contract conditions and costs. By comparing products you are sure that you select the right software for your needs. It goes without saying you must understand your specific needs to realize which service matches those needs. Our experts made sure to prepare reviews of all popular Help Desk Software solutions available on the market, but among them these three deserved our special attention: Samanage, Freshdesk, Zendesk.
Software

Helpdesk Pilot

VS

CustomerICare

VS

Helpdesk Pilot screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

7.2 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

99% ?

Client Experience

85% ?

Pricing

Pricing

$895

$22

Pricing Type

Pricing Type

Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

General Description

General Description

Great for Customer Support and IT Help Desk Management.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Pricing Plans

Pricing Plans

Annual subscription fee for Helpdesk Pilot:

Lite Edition – $895

  • 5 categories
  • Maximum staff: 20

Pro Edition – $1195

  • 10 categories
  • LDAP integration
  • Maximum staff: 30

Enterprise Edition – $1495

  • Unlimited categories
  • LDAP integration
  • SLA management
  • Re-branding rights
  • Maximum staff: no limit

Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Vendor's Address

Vendor's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Popular Customers

Popular Customers

Verizon, Capgemini, Swarco Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Languages Supported

Languages Supported

USA, Canada, Europe International
Vendor Email

Vendor Email

support@helpdeskpilot.com sales@customericare.com
Phone No.

Phone No.

1-917-720-3199 8943048148
Supported Integrations

Supported Integrations

The tool integrates with a lot of platforms, including:

  • Google Apps
  • MS Exchange Support
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Page

Pricing Page

Learn more about Helpdesk Pilot pricing Learn more about CustomerICare pricing
Available Support

Available Support

Phone
Training
Phone Live Support
Features

Features

Helpdesk Pilot FEATURES

  • Ultra clean and intuitive user interface
  • Designed for simplicity
  • Engineered for performance
  • Designed to adapt to your company’s requirements
  • Manage requests sent via email
  • Customize priority
  • End-user web interface
  • Extend the functionality of the help desk
  • Template-based notifications
  • Staff and category signature
  • Tags and due dates
  • Dashboard for starters
  • Private notes for collaboration
  • Smart rules
  • Conversational view
  • Single response, multiple actions
  • Reply to tickets via email
  • Visually informative
  • Quality of service
  • Utilize data within reports

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Product Comparisons

Product Comparisons

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t expect simply a wide set of features and adjustable pricing from a well-known Help Desk Software. Almost as crucial as core features is a top-notch customer support. You want to ensure that when you have any questions about CustomerICare or Helpdesk Pilot, or you run into a problem, or perhaps you’ll want to ask for a certain change or feature useful to your company you can trust in a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are offered. Additionally, it’s a significant advantage if you can benefit from individual training or at the very least a knowledge base you can use.