Compare Helpdesk Pilot vs. CustomerICareIf you want an efficient Help Desk Software product for your organization you should remember to evaluate a wide range of options. It doesn’t have to be difficult, and can be as simple as matching their features in a table like the one below. You will also get a good idea how each product functions. For instance, on this page you can check CustomerICare’s overall score of 7.0 and compare it against Helpdesk Pilot’s score of 7.2; or CustomerICare’s user satisfaction level at 85% versus Helpdesk Pilot’s 99% satisfaction score. The comparison will help you see the pros and cons of each software, and choose which one matches your requirements better. Beyond the rich features, the application that is easy to understand and use is always the better product. Our experts made sure to prepare reviews of all popular Help Desk Software solutions available on the market, but among them these three deserved our special attention: Samanage, Freshdesk, Zendesk.
|Annual Subscription||Monthly payment | Quote-based|
Great for Customer Support and IT Help Desk Management.
Guide your web visitors and nurture them to become leads and make more conversions.
Annual subscription fee for Helpdesk Pilot:
Lite Edition – $895
Pro Edition – $1195
Enterprise Edition – $1495
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
|Small Business | Medium Business||Small Business | Large Enterprises | Medium Business|
|Learn more about Helpdesk Pilot pricing||Learn more about CustomerICare pricing|
|Types of Support|
Types of Support
| ul. Hauke-Bosaka 17/1|
50-447 Wrocław, Poland
|List of Features|
List of Features
The tool integrates with a lot of platforms, including:
|Verizon, Capgemini, Swarco||Uniqa, Skandia, Nexterio, Riflessi, Digi Screens|
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You don’t want only a wide array of features and scalable pricing from a credible Help Desk Software. Almost as significant as main features is a trustworthy customer support. You want to make sure that when you have any questions about CustomerICare or Helpdesk Pilot, or you run into a problem, or maybe you’ll need to ask for a specific revision or feature beneficial to your business you can rely on a responsive and helpful customer support. See if services such as phone support, tickets or live chat are available. What is more, it’s a major asset if you are able to benefit from personal training or at least a knowledge base you can use.