Compare Helpdesk Pilot vs. CustomerICare

If you want an efficient Help Desk Software product for your organization you should remember to evaluate a wide range of options. It doesn’t have to be difficult, and can be as simple as matching their features in a table like the one below. You will also get a good idea how each product functions. For instance, on this page you can check CustomerICare’s overall score of 7.0 and compare it against Helpdesk Pilot’s score of 7.2; or CustomerICare’s user satisfaction level at 85% versus Helpdesk Pilot’s 99% satisfaction score. The comparison will help you see the pros and cons of each software, and choose which one matches your requirements better. Beyond the rich features, the application that is easy to understand and use is always the better product. We realize that not all companies have the time to examine a large number of various solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Freshdesk, Zendesk, Samanage.
Comparison

Helpdesk Pilot

VS

CustomerICare

VS

Helpdesk Pilot screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

7.2 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

99% ?

Customer Experience

85% ?

Pricing

Pricing

$895

$22

Pricing Type

Pricing Type

Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

Great for Customer Support and IT Help Desk Management.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Languages Supported

Languages Supported

English, Europe English
Available Plans

Available Plans

Annual subscription fee for Helpdesk Pilot:

Lite Edition – $895

  • 5 categories
  • Maximum staff: 20

Pro Edition – $1195

  • 10 categories
  • LDAP integration
  • Maximum staff: 30

Enterprise Edition – $1495

  • Unlimited categories
  • LDAP integration
  • SLA management
  • Re-branding rights
  • Maximum staff: no limit

Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Company Size

Company Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Page

Pricing Page

Learn more about Helpdesk Pilot pricing Learn more about CustomerICare pricing
Types of Support

Types of Support

Phone
Training
Phone Live Support
Company's Address

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
List of Features

List of Features

Helpdesk Pilot FEATURES

  • Ultra clean and intuitive user interface
  • Designed for simplicity
  • Engineered for performance
  • Designed to adapt to your company’s requirements
  • Manage requests sent via email
  • Customize priority
  • End-user web interface
  • Extend the functionality of the help desk
  • Template-based notifications
  • Staff and category signature
  • Tags and due dates
  • Dashboard for starters
  • Private notes for collaboration
  • Smart rules
  • Conversational view
  • Single response, multiple actions
  • Reply to tickets via email
  • Visually informative
  • Quality of service
  • Utilize data within reports

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Phone Number

Phone Number

1-917-720-3199 8943048148
Supported Integrations

Supported Integrations

The tool integrates with a lot of platforms, including:

  • Google Apps
  • MS Exchange Support
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Prominent Clients

Prominent Clients

Verizon, Capgemini, Swarco Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Vendor Email

Vendor Email

support@helpdeskpilot.com sales@customericare.com
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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You don’t want only a wide array of features and scalable pricing from a credible Help Desk Software. Almost as significant as main features is a trustworthy customer support. You want to make sure that when you have any questions about CustomerICare or Helpdesk Pilot, or you run into a problem, or maybe you’ll need to ask for a specific revision or feature beneficial to your business you can rely on a responsive and helpful customer support. See if services such as phone support, tickets or live chat are available. What is more, it’s a major asset if you are able to benefit from personal training or at least a knowledge base you can use.