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Compare JitBit HelpDesk vs. Mojo Helpdesk

We are here to streamline the whole process of assessing Help Desk Software products for you. In particular, on this page you can look at the overall performance of Mojo Helpdesk (8.3) and compare it with the overall performance of JitBit HelpDesk (8.5). It's also possible to match their overall user satisfaction rating: Mojo Helpdesk (98%) vs. JitBit HelpDesk (100%). Furthermore, study their capabilities thoroughly to find out which product can better deal with your company’s requirements. Generally, any business solution must let you to comfortably see the big picture, all the while giving you immediate access to the details. Our experts made sure to prepare reviews of all popular Help Desk Software solutions available on the market, but among them these three caught our special attention: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.
Comparison

JitBit HelpDesk

VS

Mojo Helpdesk

VS

JitBit HelpDesk screenshot Mojo Helpdesk screenshot
Pricing Details

Total Score

Our Score

9.2 ?

Our Score

8.3 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

98% ?

Price

Price

$29/month

$24

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment
Detailed Review

Detailed Review

General Info

General Info

A robust help desk application designed to help users track support tickets in the most efficient way possible.
A simple helpdesk app with a “Google-like” interface for customer support and internal task tracking where requests are centralized, assorted, and quickly assigned for processing.
Easy Links
Available Devices

Available Devices

Android
iPhone/iPad
Web-based
Windows
Linux
Mac
Pricing Details

Pricing Details

Learn more about JitBit HelpDesk pricing Learn more about Mojo Helpdesk pricing
Types of Support

Types of Support

Live Support
Ticket Training
Supported Integrations

Supported Integrations

JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • Azure DevOps/TFS/Visual Studio Online
  • Highrise
  • GitLab
  • Google Apps
  • Mojo Helpdesk API
Pricing Info

Pricing Info

JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades.  

On-Premise HelpDesk Ticketing System Pricing:

Small – $1699

  • Supports Up to 10 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License

Company – $3499

  • Supports Up to 20 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML

Enterprise – $4999

  • Supports an Unlimited Number of Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML
  • Source Codes
  • GIT-Access to Latest Code Updates
  • Expedited Support

SaaS Help Desk Pricing

Freelancer – $29/month (billed monthly) or $24.92/month (billed annually)

  • Supports 1 Agent
  • 500MB Storage Space
  • Upgrade/Downgrade Anytime

Startup – $69/month (billed monthly) or $59.25/month (billed annually)

  • Supports Up to 4 Agents
  • 1GB Storage Space
  • Native iOS and Android Applications
  • Upgrade/Downgrade Anytime

Company –  $129/month (billed monthly) or $108.25/month (billed annually)

  • Supports Up to 7 Agents
  • 5GB Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • Upgrade/Downgrade Anytime

Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)

  • Supports Up to 9 Agents ($29/extra agent)
  • Unlimited Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • CDN
  • Option to Hide JitBit Branding
  • Expedited Support
  • HIPAA Compliance
  • BAA
  • Upgrade/Downgrade Anytime

Mojo Helpdesk offers a free trial plan for 30 days. You do not need a credit card for the trial version. It currently has four plans:

Plus: $24/month

  • As low as $2 per agent/month
  • Agents: 15
  • Unlimited tickets
  • Automation: 5
  • Daily API Limit: 5000
  • File Uploads: 500 MB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 3

Business: $49/month

  • Unlimited agents
  • Unlimited tickets
  • Automation: 10
  • Daily API Limit:  10000
  • File Uploads: 3 GB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 6
  • Secure 256-bit SSL Encryption

Enterprise: $99/month

  • The most popular plan
  • Unlimited agents
  • Unlimited tickets
  • Automation: 20
  • Daily API Limit: 20000
  • File Uploads: 100 GB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 11
  • Secure 256-bit SSL Encryption
  • Custom Branding
  • Time Tracking
  • Purchase Order & Paper Invoice
  • Unlimited Phone Support

Enterprise Plus: $149/month

  • The most popular plan
  • Automations: 50
  • Daily API Limit: 35000
  • File Uploads: 1 TB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 99
  • Secure 256-bit SSL Encryption
  • Custom Branding
  • Time Tracking
  • Purchase Order & Paper Invoice
  • Unlimited Phone Support

 

Contact Phone

Contact Phone

1 (646) 397-7708 1 512 346 0360
Company's Address

Company's Address

Jitbit LP
101 Rose Street South Lane
Edinburgh, EH2 3JG
United Kingdom
9020 N. Capital of Texas Hwy
Great Hills Corp Ctr 1-365
Austin, Tx 78759 - USA
List of Features

List of Features

JitBit HelpDesk FEATURES

  • Mobile Help Desk
  • Two-Way Email Integration
  • POP3/IMAP/SMTP
  • Ticketing Management
  • Secure Web-Based Interface
  • Customer Support Request Tagging
  • File Attachment Support
  • Asset Management
  • Canned Responses
  • Knowledge Base
  • Help Desk Automation
  • Team Mailbox
  • Reporting Options
  • SSL Encryption
  • Real-Time Updates
  • Multilingual Support

Mojo Helpdesk FEATURES

  • Customizable Ticket Forms
  • API Access
  • Built-in Performance Tracking
  • SSL 256-bit Data Encryption
  • Use your own Custom Domain
  • Time Saving Automations
  • Integration with Google Apps
  • Full Email Integration
  • Built In Reports
  • Importing and Exporting Enabled
  • Web-based Customer Portal
  • Incorporate SLA Targets
  • It’s an web based application, so no need to install any other software to use Mojo Helpdesk
  • Easy ticket creation from web or email
  • Automatic case routing base on ticket category
  • Customer satisfaction ratings
  • Ticket centralization and management
  • Web-based customer portal for users
  • Easy assignment of requests to your staff
  • Real-time reporting
  • Automations
  • Service levels
  • Powerful search
  • Single Sign up
  • API integration with SOAP and XML
  • Help desk activity reporting
  • Written in Ruby on Rails and Ajax
  • Linux, Mysql and Apache supported Backend
  • Better tracking of customer satisfaction
  • Better monitoring of time spent on tickets
  • Easy data import and export
Prominent Customers

Prominent Customers

Adobe, HP, and ESPN Toshiba, Harvard University, Miramax Films, San Antonio Spurs
Languages Supported

Languages Supported

English, Chinese, German, Hindi, Spanish, French, Russian, Italian, Dutch, Portugese, Polish, Turkish, Swedish English
Email Address

Email Address

support@jitbit.com mojohelpdesk@support.metadot.com
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You don’t want just a wide range of features and adjustable pricing plans from a reliable Help Desk Software. Almost as crucial as key features is a quality customer support. You want to make sure that if you have any questions about Mojo Helpdesk or JitBit HelpDesk, or you run into a problem, or perhaps you’ll need to ask for a certain update or feature useful to your business you can rely on a responsive and helpful customer support. See if solutions such as phone support, tickets or live chat are offered. Additionally, it’s a big plus if you are able to enjoy individual training or at the very least an FAQ you can use.