What is better JitBit HelpDesk or eStreamDesk Helpdesk? Purchasing the appropriate Help Desk Software product is as straightforward as comparing the solid and weak functions and terms offered by JitBit HelpDesk and eStreamDesk Helpdesk. Here you can also match their total scores: 9.2 for JitBit HelpDesk vs. 6.7 for eStreamDesk Helpdesk. Or you can check their general user satisfaction rating, 100% for JitBit HelpDesk vs. 99% for eStreamDesk Helpdesk.
We suggest that you put some effort and analyze their differences and decide which one is the better option for your company. Likewise, keep in mind to factor in your company’s or industry’s special circumstances, for example, a multilingual app for a global staff or a mobile platform to help you work on the go.
Our experts made sure to review all popular Help Desk Software solutions available out there, but among them these three caught our special attention: Freshdesk, Salesforce Service Cloud, Zendesk.
JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades. On-Premise HelpDesk Ticketing System Pricing:Small – $1699
Supports Up to 10 Agents
Free Upgrades Within 1 Year
Perpetual License
Company – $3499
Supports Up to 20 Agents
Free Upgrades Within 1 Year
Perpetual License
Native iOS and Android Applications
API, SAML
Enterprise – $4999
Supports an Unlimited Number of Agents
Free Upgrades Within 1 Year
Perpetual License
Native iOS and Android Applications
API, SAML
Source Codes
GIT-Access to Latest Code Updates
Expedited Support
SaaS Help Desk PricingFreelancer – $29/month (billed monthly) or $24.92/month (billed annually)
Supports 1 Agent
500MB Storage Space
Upgrade/Downgrade Anytime
Startup – $69/month (billed monthly) or $59.25/month (billed annually)
Supports Up to 4 Agents
1GB Storage Space
Native iOS and Android Applications
Upgrade/Downgrade Anytime
Company – $129/month (billed monthly) or $108.25/month (billed annually)
Supports Up to 7 Agents
5GB Storage Space
Native iOS and Android Applications
Personal Domain
Downloadable Backups
Upgrade/Downgrade Anytime
Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)
JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:
JIRA
Outlook
Exchange
Dropbox
Slack
Github
Hipchat
Bitbucket
Zapier
Google Drive
Azure Active Dirctory
Trello
Harvest
Asana
Wordpress
Visual Studio Online
Azure DevOps/TFS/Visual Studio Online
Highrise
GitLab
Basecamp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, HP, and ESPN
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust help desk application designed to help users track support tickets and emails in the most efficient way possible. The platform uses machine learning technology to streamline support request monitoring and automate repetitive back-office tasks. A simple, clutter-free interface ensures easier navigation and improved productivity for customer support agents.
All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.
You can select a plan from presets or fine-tune your custom plan specifications.
If you continue having second thoughts about which solution will be best for your company it might be a sensible idea to check out each service’s social metrics. These metrics are frequently a sign of how popular a given solution is and how wide is its online presence.For example, if you check JitBit HelpDesk LinkedIn account you’ll see that they are followed by 81 people. In case of eStreamDesk Helpdesk the volume of followers on their LinkedIn page is 2.
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