Compare CustomerICare vs. InfoFlo

The ideal CRM Software is a solution that can address your company’s unique needs. It’s easy to find which choice works best for your industry if you compare several products before you decide which one is the best. For example, CustomerICare and InfoFlo are scored at 7.0 and 9.1, respectively, for total quality and performance. Similarly, CustomerICare and InfoFlo have a user satisfaction rating of 85% and 100%, respectively, which indicates the general response they get from customers. Better yet, talk to a regular user of the software and ask for their feedback about the software in question. Our team put a lot of effort to prepare reviews of all popular Customer Support Software solutions available on the market, but among them these three deserved our special attention: Freshdesk, Zendesk, Samanage.
Comparison

CustomerICare

VS

InfoFlo

VS

CustomerICare screenshot InfoFlo screenshot
Pricing Details

Total Score

Our Score

7.0 ?

Our Score

9.1 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

85% ?

Client Satisfaction

100% ?

Price

Price

$22

$99

Pricing Type

Pricing Type

Monthly payment | Quote-based Free | One-time payment
Full Review

Full Review

Product Info

Product Info

Guide your web visitors and nurture them to become leads and make more conversions.
InfoFlo is a software tool that lets you fully integrate and manage contacts and improve business relationships by efficiently tracking leads and creating a sales process.
Quick Links
Vendor Email

Vendor Email

sales@customericare.com sales@carmelvision.com
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
Customer Support

Customer Support

Phone Live Support
Phone Live Support
Ticket Training
Pricing Details

Pricing Details

Learn more about CustomerICare pricing Learn more about InfoFlo pricing
Available Integrations

Available Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Add-ons:

  • Project Management
  • Document Management
  • Outlook Sync
  • Document Templates
  • Advanced Search
  • Reporting
  • Advanced Tasks
  • Shared Calendar
  • PBX Integration
  • Email Marketing
  • Document Scanner
  • Card Scanner
  • Office Server Sync
  • InfoFlo Offline
  • Email Analytics
  • Google Sync
  • QuickBooks Sync
  • Advanced Permissions
  • Document Auto Naming
  • Call Recording
  • Scheduled Backup
  • Invoicing

In addition, InfoFlo integrates with the following systems and applications:

  • Outlook or CSV in Outlook format
  • Twitter
  • Facebook
  • Skype
  • LinkedIn
Pricing Plans

Pricing Plans

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

InfoFlo has three different product plans. InfloFlo Basic has a one-time cost per user so there are no monthly fees involved. You can purchase additional upgrades for each plan. There is a free trial available that allows you to test all the key functionalities as well. You can easily sign up for InfoFlo free trial here.

 

InfoFlo Basic

$99.00/user

  • Contact management
  • Relationship management
  • Import Contacts
  • Import Email
  • Email Management
  • Email Editor
  • Document archiving
  • Audio recording
  • Calendar management
  • Calendar editor
  • Notes Management
  • Microsoft and Google map integration
  • Skype integration
  • SIP softphone
  • Virtual office
  • Text to speech
  • SQL support
  • Data Recovery

InfoFlo PBX

All InfoFlo Basic features plus:

$19.99/month

  • Shipping Weight: 1.1025lbs

InfoFlo Cloud Hosting

All InfoFlo Basic features plus:

$79.99/month

Phone Number

Phone Number

8943048148 1-855-463-6356
Contact Address

Contact Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
241 Sheppard Avenue West Toronto,
ON Canada M2N 1N2
Popular Customers

Popular Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens SolarVision, Gilman, Pope, Scribner & Robles, Cognyst International
Features

Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

InfoFlo FEATURES

  • A complete contact management solution providing single click access to all customer information
  • Instant collaboration tool with contacts and your team
  • Easy synchronization of emails, notes, tasks to track leads and lead opportunities
  • Effective tracking of leads and lead opportunities
  • Integrated email management
  • Efficient project management
  • Customized dashboard
  • Customized document templates
  • Effective notes management
  • Efficient email and calendar editors
  • Integrated social and online media management (Twitter, LinkedIn, Facebook, and Skype)
  • Secured information storage courtesy of a built-in 512 bit encryption
  • Central data backup recovery
  • Good email marketing
  • Efficient tracking of appointments and meetings
  • Two-way Outlook sync
  • Outstanding document management
  • Integrated project management
  • Advanced search capacity
  • Quick scanning of documents and business cards
  • Calendar sharing
  • Effective map integration
  • User-friendly phone integration
  • Easy reporting and analytics tools
  • Scheduled backup
  • Built-in email editor
  • QuickBooks sync
  • User-friendly market automation features
  • Sales automation features
  • Outstanding campaign dashboard
  • Easy campaign management
  • Comprehensive mailing list management
  • Easy newsletter management
  • Product catalog
  • Easy integration with social media
  • Contact scheduler
  • Customer Database
  • Effective quote management
  • Territory management
  • Remote access
  • Integrated call center management
  • Integrated customer service
  • Knowledge base
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Available Languages

Available Languages

English English
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be sufficient to simply compare CustomerICare and InfoFlo against each other. Although useful functionalities, cost and user comments are all important and should be taken into account when making a final decision, you should also check out the recognition and awards won by every service. In many cases a less dominant service may turn out to be a good choice that was distinguished with industry awards such as our Experts’ Choice Award which proves that despite lesser market presence it’s a worthy rival to the software that dominate the market.