Compare CustomerICare vs. InfoFlo

When looking for the ideal CRM Software for your company it is recommended that you review the features, rates, along with other important information regarding the product and vendor. Here, you are able to see the parallels and distinctions between CustomerICare (overall score at 7.0 and user satisfaction at 85%) and InfoFlo (overall score at 9.1 and user satisfaction at 100%). You can also check out their unique details, like services, plans, costs, terms and conditions, etc. What is more, read the terms closely for information on hidden fees, such as, setup cost, separate helpdesk support, upgrade fees, cloud storage fees, and other similar charges. We know that not all companies have enough time to scrutinize a large number of various solutions, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Samanage, LiveAgent, Freshdesk.
Compare

CustomerICare

VS

InfoFlo

VS

CustomerICare screenshot InfoFlo screenshot
Pricing Details

Total Score

Our Score

7.0 ?

Our Score

9.1 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

85% ?

Client Satisfaction

100% ?

Pricing

Pricing

$22

$99

Pricing Type

Pricing Type

Monthly payment | Quote-based Free | One-time payment
Full Review

Full Review

Overview

Overview

Guide your web visitors and nurture them to become leads and make more conversions.
Lets you fully integrate and manage contacts and improve business relationships by efficiently tracking leads and creating sales process.
Useful Links
Prominent Clients

Prominent Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens SolarVision, Gilman, Pope, Scribner & Robles, Cognyst International
Available Languages

Available Languages

International USA, UK, Canada, China, Germany, Japan
Vendor's Address

Vendor's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
241 Sheppard Avenue West Toronto,
ON Canada M2N 1N2
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Phone No.

Phone No.

8943048148 1-855-463-6356
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
Pricing Details

Pricing Details

Learn more about CustomerICare pricing Learn more about InfoFlo pricing
Cost Details

Cost Details

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

InfoFlo has three different product plans. Each plan has a one-time cost per user so there are no monthly fees involved. Each plan also includes free upgrades available for life. There is a free trial available that allows you to test all the key functionalities as well. You can easily sign up for InfoFlo free trial here.

InfoFlo Core ($99) Core feature set includes:

  • Contact management
  • Relationship management
  • Import Contacts
  • Import Email
  • Email Management
  • Email Editor
  • Document archiving
  • Audio recording
  • Calendar management
  • Calendar editor
  • Notes Management
  • Microsoft and Google map integration
  • Skype integration
  • SIP softphone
  • Virtual office
  • Text to speech
  • SQL support
  • Data Recovery

InfoFlo PBX ($399) Features include:

  • Telephone features of an enterprise level PBX at a fraction of the price
  • Both InfoFlo products; InfloFlo on Premise and InfloFlo cloud are fully integrated
  • Conference Room
  • Cascading
  • Extensions
  • Line Selection
  • Permission Controls of each Extension
  • Remote Management
  • Voice Over IP
  • Voicemail

InfoFlo ScanPro ($1,500)

A variety of services and functional add-ons are also available on prices between $69 and $199. Please check the company’s website for more details.

List of Features

List of Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

InfoFlo FEATURES

  • A complete contact management solution providing single click access to all customer information
  • Instant collaboration tool with contacts and your team
  • Easy synchronization of emails, notes, tasks to track leads and lead opportunities
  • Effective tracking of leads and lead opportunities
  • Integrated email management
  • Efficient project management
  • Customized dashboard
  • Customized document templates
  • Effective notes management
  • Efficient email and calendar editors
  • Integrated social and online media management (Twitter, LinkedIn, Facebook, and Skype)
  • Secured information storage courtesy of a built-in 512 bit encryption
  • Central data backup recovery
  • Good email marketing
  • Efficient tracking of appointments and meetings
  • Two-way Outlook sync
  • Outstanding document management
  • Integrated project management
  • Advanced search capacity
  • Quick scanning of documents and business cards
  • Calendar sharing
  • Effective map integration
  • User-friendly phone integration
  • Easy reporting and analytics tools
  • Scheduled backup
  • Built-in email editor
  • QuickBooks sync
  • User-friendly market automation features
  • Sales automation features
  • Outstanding campaign dashboard
  • Easy campaign management
  • Comprehensive mailing list management
  • Easy newsletter management
  • Product catalog
  • Easy integration with social media
  • Contact scheduler
  • Customer Database
  • Effective quote management
  • Territory management
  • Remote access
  • Integrated call center management
  • Integrated customer service
  • Knowledge base
Supported Integrations

Supported Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Add-ons:

  • Project Management
  • Document Management
  • Outlook Sync
  • Document Templates
  • Advanced Search
  • Reporting
  • Advanced Tasks
  • Shared Calendar
  • PBX Integration
  • Email Marketing
  • Document Scanner
  • Card Scanner
  • Office Server Sync
  • InfoFlo Offline
  • Email Analytics
  • Google Sync
  • QuickBooks Sync
  • Advanced Permissions
  • Document Auto Naming
  • Call Recording
  • Scheduled Backup
  • Invoicing

In addition, InfoFlo integrates with the following systems and applications:

  • Outlook or CSV in Outlook format
  • Twitter
  • Facebook
  • Skype
  • LinkedIn
Types of Support

Types of Support

Phone Live Support
Phone Live Support
Ticket Training
Vendor Email

Vendor Email

sales@customericare.com sales@carmelvision.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you continue having doubts about which product will perform best for your company it may be a good idea to check out each service’s social metrics. These metrics are quite often a way to see how popular each product is and how wide is its online presence. For example CustomerICare Twitter account has currently 1144 followers. At the same time InfoFlo Twitter is followed by 1144 users.