What is better Convoso or Five9? To make sure you get the most effective and productive Customer Support Software for your enterprise, you should compare products available on the market. For instance, here you can match Convoso’s overall score of 8.3 against Five9’s score of 8.6. You can even evaluate their general user satisfaction: Convoso (92%) vs. Five9 (91%).
In addition, you can evaluate their strengths and weaknesses feature by feature, including their contract conditions and costs. By comparing products you are more likely to choose the best software for your company. It goes without saying you must understand your particular requirements to realize which service addresses those needs.
If you need to quickly find the more reliable Call Center Software according to our experts we advise you take a look at these solutions: Zendesk, JustCall, Freshdesk Contact Center.
Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
No Customer Support Software will manate to cover all the requirements of a specific team. Even though key functionalities of Convoso and Five9 are important you should also carefully examine the integrations offered by every product. In many cases you will already be making use of some other B2B software in your company and it’s much better to choose services that integrate well with one another. With that approach you will be able to guarantee a reliable exchange of information between your teams and software used, which can significantly reduce time spent on migrating between one service and the next.
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