What is better Convoso or ScreenConnect? If you need to have a easy way to decide which Customer Support Software product is better, our unique method gives Convoso a score of 8.3 and ScreenConnect a score of 9.0 for total quality and performance. Moreover, Convoso is rated at 92%, while ScreenConnect is rated 96% for their user satisfaction level.
You can also review their product details, such as features, tools, options, plans, prices, and much more. Find out if the software can customize at least part of its processes to guarantee it matches your own business workflows.
As of now, the most significant services in our Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both Convoso and ScreenConnect were reviewed by a panel of independent B2B experts who prepared a thorough analysis of all important aspects of every product. Their ultimate rating was prepared with unique SmartScore model which provides a separate partial score to each component such as: main features, client support, mobile support, security, user satisfaction as well as market presence. We realize useful features are not the only thing important to a company so we do our best to pay attention to all aspects of a product before calculating its final score.
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