What is better ConnectWise Automate or ScreenConnect? Various firms require different types of Customer Support Software. To understand well which solution meets your requirements, think of reviewing various solutions feature by feature including their terms and costs. Furthermore, you may get a quick idea of their overall performance and customer feedback by checking our smart scoring system.
The results are: ConnectWise Automate (8.5) vs. ScreenConnect (9.0) for all round quality and performance; ConnectWise Automate (92%) vs. ScreenConnect (96%) for user satisfaction rating. Examine their high and low points and find out which software is a more sensible choice for your company. A simple, practical way is to write the strengths and weaknesses of both applications next to each other and check which solution has more benefits.
Our experts made sure to prepare reviews of all popular IT Service Software products offered out there, but among them these three caught our special attention: Zendesk, Freshservice, LiveAgent.
ConnectWise’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and request a quote. You can also subscribe for their free trial, and check whether the software is a perfect fit for your business.
ConnectWise Automate integrates with the following business systems and applications:
ConnectWise Manage
ConnectWise Control
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Innovative Computing Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Automate is a software product that helps to boost the effectiveness of your IT team with flexible remote monitoring and management tools. The software solution is also very intuitive to use even though it is highly technical. It is known for its robust automation modules.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Customer Support Software will manate to cover all the needs of a specific team. Though core features of ConnectWise Automate and ScreenConnect are important you should also carefully explore the integrations offered by every app. Very often you will already be using various kinds of B2B software in your company and it’s definitely better to choose solutions that integrate well with each other. If you do that you will be able to ensure a reliable exchange of data between your teams and apps, which can significantly reduce time devoted to migrating between one app and the next.
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