What is better ConnectWise Automate or NinjaOne (Formerly NinjaRMM)? If you’re getting a tough time choosing the right Customer Support Software product for your needs, try to compare and contrast the available software and find out which one offers more benefits. For example, here you can assess ConnectWise Automate (overall score: 8.5; user rating: 92%) vs. NinjaOne (Formerly NinjaRMM) (overall score: 8.6; user rating: 93%) for their overall performance.
It's also possible to see which one provides more functions that you need or which has more suitable pricing plans for your current budget. Working with a clear table to compare their features will significantly increase the likelihood of getting the best product for your company. Look closely at other areas of the software like if it’s easy to use, flexibility, scalability, and pricing terms.
Our experts made sure to prepare reviews of all popular IT Service Software services that you can find out there, but among them these three caught our special attention: LiveAgent, Freshservice, Zendesk.
ConnectWise’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and request a quote. You can also subscribe for their free trial, and check whether the software is a perfect fit for your business.
ConnectWise Automate integrates with the following business systems and applications:
ConnectWise Manage
ConnectWise Control
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Innovative Computing Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Automate is a software product that helps to boost the effectiveness of your IT team with flexible remote monitoring and management tools. The software solution is also very intuitive to use even though it is highly technical. It is known for its robust automation modules.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Both ConnectWise Automate and NinjaOne (Formerly NinjaRMM) were tested by a team of independent SaaS experts who prepared a thorough analysis of all key elements of each app. Their total score was prepared with unique SmartScore algorithm which provides an individual partial score to each factor such as: main features, client support, mobile device support, security, client satisfaction and reviews in other media. Here at FinancesOnline we know useful features are not the only factor important to a company so we make an effort to pay attention to all aspects of a solution prior to giving it a final score.
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