What is better ConnectWise Automate or Vivantio? When scouting for the ideal Customer Support Software for your firm it is suggested that you review the characteristics, rates, as well as other important information concerning the product and vendor. Here, you can examine the similarities and differences between ConnectWise Automate (overall score at 8.5 and user satisfaction at 92%) and Vivantio (overall score at 8.4 and user satisfaction at 93%).
You can also examine their particulars elements, such as services, plans, rates, conditions, etc. Moreover, analyze the terms closely for information on hidden costs, like, setup cost, independent customer service, upgrade fees, storage fees, and others.
We did our best to prepare reviews of all popular IT Service Software services that you can find out there, but among them these three caught our special attention: LiveAgent, Freshservice, Zendesk.
ConnectWise’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and request a quote. You can also subscribe for their free trial, and check whether the software is a perfect fit for your business.
ConnectWise Automate integrates with the following business systems and applications:
ConnectWise Manage
ConnectWise Control
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Innovative Computing Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Automate is a software product that helps to boost the effectiveness of your IT team with flexible remote monitoring and management tools. The software solution is also very intuitive to use even though it is highly technical. It is known for its robust automation modules.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Almost as essential as features and client support responsiveness are pricing options provided by ConnectWise Automate and Vivantio. Although pricing should not be the only element it’s surely a key thing to think about. You should count on a flexible pricing package that can be matched with your business size and painlessly scaled up every time your company expands. Make sure you don’t choose plans that have extra functionalities that you won’t find a use for and always make an effort to get in touch with the vendor directly as enterprises can usually count on discounts. You should also check out a free trial or demo of every product to spend at least some time working with it. It’s a helpful experience that doesn’t need you to pay any money and provides you with a reliable overview of what it feels like to work with ConnectWise Automate and Vivantio.
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