What is better Collect.Chat or Salesforce Live Agent? Today’s enterprises seek the best Customer Support Software product to continue to be competitive. On this page we help you with buying the right solution, by allowing you to compare Collect.Chat and Salesforce Live Agent down to the very details of their individual functions.
You may as well examine our general scoring values, which rate the software overall quality and performance. Collect.Chat got a 8.0 score, while Salesforce Live Agent has a score of 9.1. Likewise, it is possible to compare their general user satisfaction rating: 100% (Collect.Chat) against 92% (Salesforce Live Agent). Remember to opt for the application that best answers your most crucial needs, not the solution with the most robust features.
In case you you need to quickly decide on the optimal Live Chat Software according to our experts we advise you examine these services: Vision Helpdesk, Pipedrive, Zendesk.
Collect.Chat offers five SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
It may not always be enough to just compare Collect.Chat and Salesforce Live Agent with each other. Although useful functionalities, cost and customer reviews are all crucial and should be included when making a final choice, you should also take a look at the recognition and awards claimed by every app. Frequently a less popular software may turn out to be an amazing choice that was a winner of many SaaS awards such as our Great User Experience Award which proves that despite limited market popularity it’s a significant contender to the products that rule the market.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
