What is better Salesforce Live Agent or Intervals? We are here to streamline the whole process of comparing Customer Support Software products for you. For instance, on this page you can look at the overall performance of Salesforce Live Agent (9.1) and compare it with the overall performance of Intervals (8.3). You can also match their overall user satisfaction rating: Salesforce Live Agent (92%) vs. Intervals (98%).
Similarly, lexamine their functions carefully to find out which product can better address your company’s requirements. In general, any B2B software must let you to comfortably check the big picture, all the while allowing you quick access to the details.
At the moment, the top services in our Live Chat Software category are: Zendesk, Vision Helpdesk, Pipedrive.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Intervals is offered in seven different plans, each catering to a specific storage size and number of active projects. All plans come with a 30-day trial period. All plans include unlimited users except for the Lite plan. The pricing is different than other software and is more affordable since it is usage based instead of based on the number of people with a login.
Almost as crucial as features and user support responsiveness are pricing options made available by Salesforce Live Agent and Intervals. While pricing should not be the only element it’s definitely a key thing to consider. You should count on a flexible pricing plan that can be matched with your team size and easily scaled up when your business expands. You should be certain you don’t opt for plans that include complex functionalities that you won’t find a use for and always try to get in touch with the vendor directly because enterprises can usually benefit from more affordable prices. You should also check out a free trial or demo of each app to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to pay any money and offers a solid overview of what it feels like to work with Salesforce Live Agent and Intervals.
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