What is better Collect.Chat or NinjaOne (Formerly NinjaRMM)? It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is more suitable for your company. For overall product quality, Collect.Chat earned 8.0 points, while NinjaOne (Formerly NinjaRMM) received 8.6 points. At the same time, for user satisfaction, Collect.Chat scored 100%, while NinjaOne (Formerly NinjaRMM) scored 93%.
Specifics of their unique elements, tools, supported platforms, customer service, and more are given below to provide you with a more versatile review. Keep in mind to purchase only the functions your company needs so as not to waste resources for tools that you won’t be using.
We know that not all people have the time to scrutinize dozens of different solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Live Chat Software category are: Pipedrive, Zendesk, Vision Helpdesk.
Collect.Chat offers five SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Almost as crucial as features and user support quality are pricing plans provided by Collect.Chat and NinjaOne (Formerly NinjaRMM). Even though pricing should not be a deciding aspect it’s definitely a key thing to consider. You should look for a flexible pricing plan that can be matched with your team size and painlessly scaled up when your team expands. Make sure you don’t select packages that have extra features that you won’t use and always try to contact with the vendor directly as big companies can often benefit from special pricing. You should also check out a free trial or demo of every service to spend at least some time using it. It’s a valuable experience that doesn’t need you to invest any money and provides you with a solid overview of what it feels like to work with Collect.Chat and NinjaOne (Formerly NinjaRMM).
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