What is better Collect.Chat or NinjaOne (Formerly NinjaRMM)? We are here to streamline the process of assessing Customer Support Software products for you. In particular, on this page you can look at the overall performance of Collect.Chat (8.0) and compare it with the overall performance of NinjaOne (Formerly NinjaRMM) (8.6). You may also match their overall user satisfaction rating: Collect.Chat (100%) vs. NinjaOne (Formerly NinjaRMM) (93%).
Likewise, lexamine their features in detail to find out which product can better address your company’s requirements. Generally, any business solution should allow you to quickly check the big picture, all the while giving you immediate access to the details.
We are aware that not all companies have enough time to test a wide range of different products, so we created a list of suggestions that you may find useful. Our top choices for the Live Chat Software category are: Vision Helpdesk, Zendesk, Pipedrive.
Collect.Chat offers five SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
No Customer Support Software will manate to solve all the needs of a specific team. Even though main functionalities of Collect.Chat and NinjaOne (Formerly NinjaRMM) are important you should also thoroughly explore the integrations provided by every service. Very often you will already be using some other B2B software in your company and it’s always better to opt for products that integrate well with each other. With that approach you can be certain of an effortless transfer of information between your teams and apps, which can really reduce time spent on migrating between one solution and the next.
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