What is better BoldChat or ScreenConnect? When choosing the ideal Customer Support Software for your enterprise our recommendation is that you assess the functions, prices, as well as other important information about the product and vendor. Here, you are able to see the parallels and discrepancies between BoldChat (overall score at 7.2 and user satisfaction at 100%) and ScreenConnect (overall score at 9.0 and user satisfaction at 96%).
It's also possible to look at their particulars elements, such as functions, plans, rates, conditions, etc. Similarly, read the terms thoroughly for information on extra charges, including, installation, separate support plan, upgrade fees, disk space fees, and other similar charges.
At the moment, the leading services in our Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
BoldChat’s Integration API allows you to connect with a wide range of external apps (such as CRM/Ticketing, etc.) and build powerful integrations between them.
BoldChat offers live communication software including chat, email management, and click to call tools to help businesses control customer interactions and boost website sales.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you continue having second thoughts about which service will work best for your business it may be a sound idea to investigate each service’s social metrics. Such metrics are frequently an indicator of how popular a given solution is and how big is its online presence.For instance, if you look at BoldChat LinkedIn page you’ll find out that they are followed by 27 people. In case of ScreenConnect the volume of followers on their LinkedIn page is 16403.
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