What is better BoldChat or ScreenConnect? There are lots of Customer Support Software products available for businesses these days. The simplest way to find out which one fits your needs best is to check them side by side. For example, here you can review BoldChat and ScreenConnect for their overall score (7.2 vs. 9.0, respectively) or their user satisfaction rating (100% vs. 96%, respectively).
You can also review their individual modules and pricing terms along with other useful facts below. When matching products be sure to check their similar functions and mark their differences to have a clearer picture of both deals. Similarly, keep in mind to evaluate secondary issues like security, backup, intuitiveness, and helpdesk support.
At the moment, the leading services in our Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
BoldChat’s Integration API allows you to connect with a wide range of external apps (such as CRM/Ticketing, etc.) and build powerful integrations between them.
BoldChat offers live communication software including chat, email management, and click to call tools to help businesses control customer interactions and boost website sales.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Customer Support Software will be perfect enough to cater to all the needs of a company. Though key features of BoldChat and ScreenConnect are important you should also carefully analyze the integrations supported by each app. In many cases your team will already be using other types of B2B software in your company and it’s much better to go with apps that integrate well with each other. That way you can ensure a reliable transfer of data between your teams and software used, which can really reduce time devoted to migrating between one app and the other.
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