What is better BoldChat or LiveChat? Finding the perfect Customer Support Software product is all about assessing various solutions and figuring out the top software for your specific needs. Our unique system will give you a brief look at the general rating of BoldChat and LiveChat. For general quality and performance, BoldChat scored 7.2, while LiveChat scored 9.0. On the other hand, for user satisfaction, BoldChat earned 100%, while LiveChat earned 96%.
Below it's also possible to verify their functionalities, terms, plans, etc. to determine what program will be more suitable for your needs. One key element to assess is if the application lets you to toggle on/off restrictions on various types of users to limit the exposure of any critical company data.
Those of you who want to save some time or could use a Customer Support Software suggestion from our experts may want to try out these top choices for the current year: Freshdesk Omni, Zendesk, Freshdesk.
BoldChat’s Integration API allows you to connect with a wide range of external apps (such as CRM/Ticketing, etc.) and build powerful integrations between them.
BoldChat offers live communication software including chat, email management, and click to call tools to help businesses control customer interactions and boost website sales.
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
60-day chat history
Unlimited agent accounts
Basic chat customization
Ticketing system
Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
They are categorized in various types:
live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
live chat – chatbots integrations (BotEngine)
live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
live chat – contact management integrations (FullContact, TalkDesk)
live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
live chat – invoicing integrations (Pagato, Freshbooks)
live chat – social media integrations (Facebook, Google+, Twitter)
live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
Almost as important as useful features and customer support quality are pricing options made available by BoldChat and LiveChat. While price should not be a deciding aspect it’s surely a key thing to think about. You should try to find a flexible pricing package that can be adjusted to your business size and easily scaled up when your business develops. Be sure that you don’t choose pricing plans that have complex tools that you won’t use and always make an effort to get in touch with the vendor directly because big companies can frequently benefit from discounts. You should also check out a free trial or demo of each product to spend at least some time working with it. It’s a helpful experience that doesn’t require you to spend any money and provides you with a solid overview of what it feels like to work with BoldChat and LiveChat.
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