What is better BoldChat or Zendesk? If you’re getting a difficult time selecting the best Customer Support Software product for your company, try to compare and contrast the available software and discover which solution offers more positive aspects. In particular, here you can examine BoldChat (overall score: 7.2; user rating: 100%) vs. Zendesk (overall score: 9.7; user rating: 98%) for their overall performance.
It's also possible to see which one provides more functions that you need or which has more flexible pricing plans for your current budget. Using a clear table to match their features will significantly boost the odds of getting the appropriate product for your company. Take a closer look at other factors of the software for example if it’s easy to use, adaptability, scalability, and pricing terms.
Our experts made sure to review all popular Customer Support Software solutions that you can find out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Freshdesk Omni, Zendesk.
BoldChat’s Integration API allows you to connect with a wide range of external apps (such as CRM/Ticketing, etc.) and build powerful integrations between them.
BoldChat offers live communication software including chat, email management, and click to call tools to help businesses control customer interactions and boost website sales.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
No Customer Support Software will manate to cover all the requirements of a business. Even though key functionalities of BoldChat and Zendesk are obviously a priority you should also thoroughly explore the integrations supported by each product. Very often your team will already be using other types of SaaS software in your company and it’s always wiser to select products that integrate well with each other. If you do that you will be able to ensure an effortless exchange of data between your teams and services, which can really reduce time devoted to migrating between one product and the other.
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