What is better BMC Remedy 9 or ScreenConnect? The perfect Help Desk Software is a service that can tackle your company’s unique demands. It is possible to find which alternative is best suited for your industry if you examine different products before you decide which one is the best.
As an example, BMC Remedy 9 and ScreenConnect are scored at 8.3 and 9.0, respectively, for overall quality and performance. Similarly, BMC Remedy 9 and ScreenConnect have a user satisfaction rating of 97% and 96%, respectively, which reveals the general feedback they get from customers. Better yet, get in touch with a regular client of the software and ask for their feedback concerning the application in question.
We did our best to prepare reviews of all popular services available on the market, but among all the ones we reviewed these three caught our special attention: .
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Please note that while both BMC Remedy 9 and ScreenConnect may have a top quality array of features every app could be created for a different business size. If you are studying different apps you may want to pay attention to a business size they are meant for. Specific functionalities could scale up with no problem for huge enterprises but if you run a small or medium company it’s frequently better to refrain paying for advanced functionalities that you might never have a chance to use.
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