What is better BMC Remedy 9 or ScreenConnect? If you wish to have a quick way to find out which Help Desk Software product is better, our proprietary method gives BMC Remedy 9 a score of 8.3 and ScreenConnect a score of 9.0 for total quality and performance. At the same time, BMC Remedy 9 is rated at 97%, while ScreenConnect is rated 96% for their user satisfaction level.
You can also review their product details, such as modules, tools, options, plans, pricing, and others. Find out whether the solution can customize some of its workflows to make sure it matches your own business workflows.
We are aware that not all people have the time to scrutinize dozens of various products, so we created a list of recommendations that you may find useful. Our top choices for the category are: .
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you continue having second thoughts about which solution will be best for your company it may be a good idea to check out each service’s social metrics. These metrics are frequently a sign of how popular a given product is and how wide is its online presence.For example, if you check BMC Remedy 9 LinkedIn account you’ll learn that they are followed by 101892 users. In case of ScreenConnect the amount of followers on their LinkedIn page is 16403.
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