What is better BMC Remedy 9 or Salesforce Service Cloud? It’s a good idea to use our scoring system to help you get a general idea which Help Desk Software product is more suitable for your company. For overall product quality, BMC Remedy 9 attained 8.3 points, while Salesforce Service Cloud received 9.6 points. At the same time, for user satisfaction, BMC Remedy 9 scored 97%, while Salesforce Service Cloud scored 97%.
Specifics of their characteristics, tools, supported platforms, customer support, plus more are provided below to help you get a more correct review. Don’t forget to purchase only the features your business requires so you don’t waste resources for tools that are unnecessary.
We know that not all people have the time to try out a wide range of different solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the category are: .
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
If you continue having doubts about which app will work best for your company it may be a sound idea to take a look at each service’s social metrics. These metrics are usually a sign of how popular a given software is and how extensive is its online presence. For instance, in case of Facebook BMC Remedy 9 has 57109 likes on their official profile while Salesforce Service Cloud profile is liked by 617858 users.
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