What is better BMC Remedy 9 or TeamSupport? You can use our scoring system to provide you with a general idea which Help Desk Software product is better for your business. For overall product quality, BMC Remedy 9 received 8.3 points, while TeamSupport gained 9.1 points. Meanwhile, for user satisfaction, BMC Remedy 9 scored 97%, while TeamSupport scored 99%.
Details about their characteristics, tools, supported platforms, customer service, etc. are provided below to provide you with a more versatile review. Remember to choose only the features that you need so as not to waste cash for tools that you won’t be using.
At the moment, the most significant solutions in our category are: .
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
In case you are still having second thoughts about which solution will work best for your company it may be a sensible idea to check out each service’s social metrics. These metrics are quite often a sign of how popular each app is and how wide is its online presence. For instance BMC Remedy 9 Twitter profile has currently 57732 followers. At the same time TeamSupport Twitter is followed by 9530 users.
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