What is better Ameyo or ScreenConnect? Different firms require different types of Customer Support Software. To find out which one fits your needs, consider assessing various solutions feature by feature an taking into consideration their terms and costs. Likewise, you may get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.
The results are: Ameyo (7.6) vs. ScreenConnect (9.0) for all round quality and usefulness; Ameyo (96%) vs. ScreenConnect (96%) for user satisfaction rating. Analyze their strong and low points and find out which software is a more sensible choice for your company. An effective, simple tactic is to list the pros and cons of both services side by side and see which software comes on top.
We are aware that not all people have enough time to examine a large number of various solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Ameyo provides out-of-the-box integration with leading CRM solutions to deliver real-time connectivity and save time. Companies can improve contact management and enable full functionality in their desktop. Ameyo extends the power of customer experience through integrations with industry leaders such as Salesforce, SugarCRM, Freshdesk, Microsoft Dynamics, Zendesk and ZOHO.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Acer, GE Financial Services, Flipkart.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Ameyo offers omnichannel customer experience and contact center solutions in the cloud and on-premises.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as crucial as useful features and customer support quality are pricing packages made available by Ameyo and ScreenConnect. While pricing should not be the only factor it’s surely a key thing to think about. You should try to find a flexible pricing plan that can be matched with your business size and painlessly scaled up when your business expands. Be sure that you don’t choose packages that have advanced tools that you won’t find useful and always make an effort to get in touch with the vendor directly as big companies can usually benefit from more affordable prices. You should also try out a free trial or demo of each software to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to pay any money and gives you a practical overview of what it feels like to work with Ameyo and ScreenConnect.
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