What is better Ameyo or Vivantio? Purchasing the proper Customer Support Software product is as simple as evaluating the solid and weaker functions and terms offered by Ameyo and Vivantio. Here you can also match their general scores: 7.6 for Ameyo vs. 8.4 for Vivantio. Or you can check their general user satisfaction rating, 96% for Ameyo vs. 93% for Vivantio.
We suggest that you take some time to analyze their specific functions and determine which one is the better alternative for your business. What’s more bear in mind to factor in your company’s or industry’s unique case, such as, a multilingual software for a global team or a mobile platform to help you work in the field.
We realize that not all businesses have enough time to scrutinize a large number of various services, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Ameyo provides out-of-the-box integration with leading CRM solutions to deliver real-time connectivity and save time. Companies can improve contact management and enable full functionality in their desktop. Ameyo extends the power of customer experience through integrations with industry leaders such as Salesforce, SugarCRM, Freshdesk, Microsoft Dynamics, Zendesk and ZOHO.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Acer, GE Financial Services, Flipkart.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Ameyo offers omnichannel customer experience and contact center solutions in the cloud and on-premises.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Almost as crucial as features and customer support level are pricing options offered by Ameyo and Vivantio. Even though cost should not be the sole element it’s without a doubt a key thing to consider. You should look for a flexible pricing plan that can be matched with your business size and easily scaled up when your company expands. You should be certain you don’t opt for pricing plans that have extra features that you won’t find a use for and always try to get in touch with the vendor directly because big companies can frequently benefit from special pricing. You should also try out a free trial or demo of every solution to spend at least some time using it. It’s a useful experience that doesn’t ask you to spend any money and provides you with a practical overview of what it’s like to work with Ameyo and Vivantio.
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