What is better Zendesk Chat or Interactive Intelligence CaaS? Finding the appropriate Customer Support Software product is as easy as evaluating the strong and weaker characteristics and terms offered by Zendesk Chat and Interactive Intelligence CaaS. Here you can also match their general scores: 8.5 for Zendesk Chat vs. 7.7 for Interactive Intelligence CaaS. Or you can look at their general user satisfaction rating, 100% for Zendesk Chat vs. 100% for Interactive Intelligence CaaS.
We suggest that you put some effort and study their specific functions and decide which one is the better choice for your organization. What’s more bear in mind to consider your company’s or industry’s special situation, for example, a multilingual solution for a global company or a mobile version to help you work in the field.
In case you you have to quickly decide on the more reliable Customer Support Software according to our experts we recommend you take a look at the following services: Zendesk, Freshdesk Omni, Freshdesk.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
When you select a service that you are sure will be an actual asset for your company you shouldn’t simply limit yourself to what reviewers have to say about it. In many cases personal experience with the app may change, depending on specific goals and requirements. That’s the reason why in our reviews we also give our User Satisfaction Rating for each service to give you a quick impression of how real users of Zendesk Chat and Interactive Intelligence CaaS rate their contact with the software. Our algorithm is based on complex analysis of product appearances on other websites, social networks and blogs, so you are going to get a full and reliable landscape of what other people think about every software. In this case Zendesk Chat got a total satisfaction rating at 100% while for Interactive Intelligence CaaS 100% of users express they had a positive experience with it.
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