What is better Zendesk or Track-It!? We are here to streamline the cumbersome process of comparing Customer Support Software products for you. In particular, on this page you can examine the overall performance of Zendesk (9.7) and compare it with the overall performance of Track-It! (8.1). You may also match their overall user satisfaction rating: Zendesk (98%) vs. Track-It! (100%).
Furthermore, you can read their services thoroughly to find out which product can better tackle your company’s needs. Generally, any business app must let you to comfortably see the big picture, all the while giving you easy access to the details.
If you would like to quickly locate the optimal Customer Support Software according to our review team we recommend you check out these solutions: Freshdesk, Zendesk, Freshdesk Omni.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.
All the data, details and opinions that we provided in this comparison were collated from official company sites, advertising resources available online, actual experience from real customers as well as our own hands-on use of each product by a professional reviewer. We do our best to comprehensively study each service, so we not only examine it on our own, but we also correlate our findings with opinions of other users from the B2B community.
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