What is better Zendesk or Vivantio? With a wide range of features, pricing, terms, and more to check, determining the best Customer Support Software for your organization is tough. However making use of our system, it is simple to match the functions of Zendesk and Vivantio as well as their general rating, respectively as: 9.7 and 8.4 for overall score and 98% and 93% for user satisfaction.
You can also assess them feature by feature check out which program is a better fit for your enterprise. Keep in mind to get a demo first before subscribing to experience how the program can benefit you in practical situations.
We know that not all companies have enough time to try out a large number of different services, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You shouldn’t expect just a wide array of useful tools and flexible pricing plans from a well-known Customer Support Software. Almost as essential as main features is a top-notch customer support. You want to guarantee that if you have any questions about Zendesk or Vivantio, or you run into a problem, or maybe you’ll need to request a certain revision or feature beneficial to your company you can count on a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are provided. What is more, it’s a significant advantage if you can enjoy individual training or at least an FAQ you can use.
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