What is better Zendesk or ServiceNow Knowledge Management? Selecting the right Knowledge Management Software for your business is not that easy with too much functions, options, and terms to take note of. But, relying on our review platform will allow you to cut down the selection process by reading all crucial solutions in a single location.
For instance, you can contrast Zendesk and ServiceNow Knowledge Management for their functions and overall scores, namely, 9.7 and 9.8, respectively. Furthermore, you can check which product has higher general user satisfaction rating: 98% (Zendesk) and 100% (ServiceNow Knowledge Management) to find out which solution is the better choice for your organization. Don’t just choose the software with the most attractive price, but the software that has the best value for your money.
We realize that not all people have enough time to examine a wide range of various solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
ServiceNow Knowledge Management is an application that lets companies share information via knowledge bases. If you want to enable your users to easily find data and help they need using this software, you can get in touch with the sales team for bespoke enterprise pricing.
An out-of-the-box solution for sharing information in knowledge bases for customers, employees, and agents to access easily. Employees can create how-to articles and document FAQs and index them for easy access. The software has dedicated workflows to publishing and retiring articles, and there are distinct access controls for reading and contributing, too.
The products examined on this page are merely a small sample of our entire Knowledge Management Software category and you should remember that there could be more desirable services available. If you want to make sure you make the wisest choice for your company we strongly urge you to analyze more solutions first. It may also be a good idea to consult our top 10 Knowledge Management Software list to find out which services are currently the highest-ranking ones and dominate the market.
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