What is better Zendesk or ServiceNow Knowledge Management? If you wish for an efficient Knowledge Management Software product for your enterprise you must remember to compare different options. It doesn’t have to be challenging, and can be as easy as matching their traits in a table like the one below. You will also get a good idea how each product functions. For example, on this page you can find Zendesk’s overall score of 9.7 and compare it against ServiceNow Knowledge Management’s score of 9.8; or Zendesk’s user satisfaction level at 98% versus ServiceNow Knowledge Management’s 100% satisfaction score.
The evaluation will help you see the strengths and weaknesses of each program, and choose which fits you requirements better. Beyond the main features, the application that’s simple to grasp and use is always the better choice.
Those of you who don't have much time or could use a Customer Support Software advice from our experts might want to examine these top choices for the current year: Freshdesk Omni, Freshdesk, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
ServiceNow Knowledge Management is an application that lets companies share information via knowledge bases. If you want to enable your users to easily find data and help they need using this software, you can get in touch with the sales team for bespoke enterprise pricing.
An out-of-the-box solution for sharing information in knowledge bases for customers, employees, and agents to access easily. Employees can create how-to articles and document FAQs and index them for easy access. The software has dedicated workflows to publishing and retiring articles, and there are distinct access controls for reading and contributing, too.
You shouldn’t count on exclusively a broad set of useful tools and adjustable pricing packages from a reliable Knowledge Management Software. Almost as significant as main features is a quality customer support. You want to make sure that if you have any questions about Zendesk or ServiceNow Knowledge Management, or you face some problems, or maybe you’ll need to ask for a certain revision or functionality useful to your business you can trust in a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are available. It’s also a significant advantage if you can profit from individual training or at the very least a knowledge base you can use.
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