What is better Zendesk or KnowledgeOwl? A sensible way to choose the right Customer Support Software product for your business is to evaluate the solutions against each other. Here you can compare Zendesk and KnowledgeOwl and see their capabilities compared in detail to help you choose which one is the more effective product.
Furthermore, you can examine their overall ratings, for instance: overall score (Zendesk: 9.7 vs. KnowledgeOwl: 8.0) and user satisfaction (Zendesk: 98% vs. KnowledgeOwl: 97%). Browse through their varying features and similarities and see which one outperforms the other. Similarly anticipate the state of your company tomorrow; will your company outgrow the app in the next couple of years?
Those of you who don't have much time or could use a Customer Support Software advice from our experts might want to try out these top choices for the current year: Freshdesk Omni, Freshdesk, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
KnowledgeOwl integrates with the following business systems and applications:
Single Sign On
Salesforce
Active Directory
Okta
Google Apps
Zendesk
Help Scout
Freshdesk
Kayako
Google Analytics
MixPanel
Hotjar
SnapEngage
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Floship, iMentor, Freedom Australia
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.
Every time you choose a service that you are sure will work best for your team you shouldn’t simply focus on what reviewers have to say about it. Quite frequently individual experience with the solution may be different, depending on your own preferences and requirements. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each solution to give you an immediate overview of how actual users of Zendesk and KnowledgeOwl estimate their contact with the solution. Our system is based on detailed analysis of product appearances on other sites, social networks as well as blogs, so you will receive a comprehensive and credible overview of what other people think about every service. In this example Zendesk got a total satisfaction rating at 98% while for KnowledgeOwl 97% of people say they had a positive experience with it.
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