What is better KnowledgeOwl or ScreenConnect? Finding the perfect Customer Support Software product is all about cross-checking different solutions and identifying the top application for your specific needs. Our exclusive system gives you a fast look at the general rating of KnowledgeOwl and ScreenConnect. For general quality and performance, KnowledgeOwl scored 8.0, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, KnowledgeOwl earned 97%, while ScreenConnect earned 96%.
Below it's also possible to check their functions, terms, plans, etc. to find out which application will be more appropriate for your company. An important feature to assess is whether the app allows you to enable/disable limitations on various types of users to limit the exposure of any confidential corporate data.
Our team put a lot of effort to review all popular Customer Support Software solutions that you can find on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk, Freshdesk Omni.
KnowledgeOwl integrates with the following business systems and applications:
Single Sign On
Salesforce
Active Directory
Okta
Google Apps
Zendesk
Help Scout
Freshdesk
Kayako
Google Analytics
MixPanel
Hotjar
SnapEngage
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Floship, iMentor, Freedom Australia
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as essential as useful features and user support responsiveness are pricing packages provided by KnowledgeOwl and ScreenConnect. Although cost should not be a deciding factor it’s definitely an important thing to consider. You should count on a flexible pricing plan that can be adjusted to your team size and painlessly scaled up when your business develops. You should be certain you don’t select pricing plans that have extra functionalities that you won’t use and always try to contact with the vendor directly as big companies can often benefit from special pricing. You should also check out a free trial or demo of each product to spend at least some time using it. It’s a helpful experience that doesn’t require you to spend any money and provides you with a practical overview of what it’s like to work with KnowledgeOwl and ScreenConnect.
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