What is better KnowledgeOwl or Vivantio? When looking for the best Customer Support Software for your firm it is suggested that you assess the functions, costs, and other crucial details concerning the product and vendor. Here, you are able to see the similarities and discrepancies between KnowledgeOwl (overall score at 8.0 and user satisfaction at 97%) and Vivantio (overall score at 8.4 and user satisfaction at 93%).
You can also check their specific modules, for example services, plans, costs, conditions, etc. What is more, read the terms thoroughly for information on hidden fees, such as, setup cost, separate support plan, upgrade fees, cloud storage fees, and more.
People who want to save some time or could use a Customer Support Software recommendation from our experts might want to investigate these top choices for this year: Zendesk, Freshdesk, Freshdesk Omni.
KnowledgeOwl integrates with the following business systems and applications:
Single Sign On
Salesforce
Active Directory
Okta
Google Apps
Zendesk
Help Scout
Freshdesk
Kayako
Google Analytics
MixPanel
Hotjar
SnapEngage
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Floship, iMentor, Freedom Australia
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
When you pick a app that you believe will work best for your company you shouldn’t simply limit yourself to what experts have to say about it. In many cases individual experience with the product may change, depending on your own preferences and needs. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each software to give you a reliable overview of how real users of KnowledgeOwl and Vivantio estimate their contact with the solution. Our system is based on complex analysis of product appearances on other sites, social networks as well as blogs, so you are going to receive a full and credible landscape of what other customers think about each app. In this case KnowledgeOwl got a total satisfaction rating at 97% while for Vivantio 93% of people express they had an enjoyable experience with it.
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