What is better Zendesk or Interactive Intelligence CaaS? When choosing the appropriate Customer Support Software for your organization our recommendation is that you compare the functions, costs, as well as other essential details regarding the product and vendor. Here, you can check the similarities and disparities between Zendesk (overall score at 9.7 and user satisfaction at 98%) and Interactive Intelligence CaaS (overall score at 7.7 and user satisfaction at 100%).
You may also examine their specific modules, such as tools, plans, costs, conditions, etc. Similarly, analyze the terms thoroughly for information on hidden fees, such as, installation, separate helpdesk support, upgrade fees, cloud storage fees, and other similar charges.
We did our best to prepare reviews of all popular Customer Support Software solutions available on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
Every time you pick a software that you think will work best for your team you shouldn’t just pay attention to what reviewers have to say about it. Quite frequently individual experience with the solution may change, depending on specific goals and requirements. That’s why in our reviews we also offer our User Satisfaction Rating for each service to give you a reliable overview of how real users of Zendesk and Interactive Intelligence CaaS evaluate their experience with the app. Our algorithm is based on complex analysis of product mentions on other websites, social networks as well as blogs, so you are going to get a comprehensive and reliable landscape of what other clients think about each product. In this example Zendesk got a total satisfaction rating at 98% while for Interactive Intelligence CaaS 100% of users claim they had an enjoyable experience with it.
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