What is better YakoVoice or ScreenConnect? If you need to have a easy way to learn which Customer Support Software product is better, our exclusive algorythm gives YakoVoice a score of 8.0 and ScreenConnect a score of 9.0 for total quality and performance. Furthermore, YakoVoice is rated at N/A%, while ScreenConnect is rated 96% for their user satisfaction level.
You can also examine their product details, including features, tools, options, plans, prices, and much more. Find out whether the solution can customize at least part of its funnels to guarantee the app matches your own business processes.
Our experts made sure to review all popular Call Center Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: JustCall, Freshdesk Contact Center, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as important as features and user support quality are pricing plans given by YakoVoice and ScreenConnect. Although price should not be a deciding factor it’s without a doubt a key thing to think about. You should count on a flexible pricing plan that can be adjusted to your team size and easily scaled up if your business develops. Be sure that you don’t opt for plans that have advanced tools that you won’t find useful and always make an effort to contact with the vendor directly as big companies can frequently count on discounts. You should also try out a free trial or demo of each software to spend at least some time using it. It’s a valuable experience that doesn’t need you to pay any money and offers a practical overview of what it’s like to work with YakoVoice and ScreenConnect.
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