What is better YakoVoice or ScreenConnect? You have such a huge number of Customer Support Software options in today’s market that deciding on the best product may be frustrating. On our comparison page, you can easily compare the features, pricing terms, available plans, and more details of YakoVoice and ScreenConnect.
You can also assess their score (8.0 for YakoVoice vs. 9.0 for ScreenConnect) and user satisfaction level (N/A% for YakoVoice vs. 96% for ScreenConnect). The scores and ratings provide you with a solid idea how both these software products perform. In addition, check if the application can integrate with your current business apps to guarantee greater productivity.
Our experts made sure to review all popular Call Center Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk Contact Center, Zendesk, JustCall.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Customer Support Software will manate to cater to all the requirements of a business. Even though key features of YakoVoice and ScreenConnect should matter you should also thoroughly explore the integrations provided by a given solution. In many cases you will already be making use of various kinds of B2B software in your company and it’s definitely more beneficial to opt for software that integrate well with each other. If you do that you can be certain of an effortless transfer of information between your teams and apps, which can considerably reduce time wasted on migrating between one service and the other.
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