What is better YakoVoice or Vivantio? When selecting the appropriate Customer Support Software for your firm it is suggested that you evaluate the characteristics, rates, along with other crucial data concerning the product and vendor. Here, you can check the parallels and disparities between YakoVoice (overall score at 8.0 and user satisfaction at N/A%) and Vivantio (overall score at 8.4 and user satisfaction at 93%).
It's also possible to check out their specific modules, like tools, plans, pricing, terms, etc. What is more, analyze the terms closely for information on hidden fees, including, setup fees, separate support plan, upgrade fees, storage fees, and more.
Our team put a lot of effort to prepare reviews of all popular Call Center Software solutions available out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk Contact Center, JustCall.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
No Customer Support Software will be perfect enough to solve all the needs of a business. While core features of YakoVoice and Vivantio are important you should also thoroughly analyze the integrations supported by each service. Very often you will already be making use of some other SaaS software in your company and it’s much wiser to choose products that integrate well with one another. That way you will be able to guarantee a reliable transfer of data between your teams and apps, which can significantly reduce time devoted to migrating between one product and the next.
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