What is better XenCall or Five9? Getting the suitable Customer Support Software product is as easy as comparing the strong and weak functions and terms offered by XenCall and Five9. Here it's also possible to match their overall scores: 7.9 for XenCall vs. 8.6 for Five9. Or you can check their general user satisfaction rating, N/A% for XenCall vs. 91% for Five9.
We suggest that you take some time to review their unique features and decide which one is the better choice for your business. What’s more keep in mind to consider your company’s or industry’s special situation, for instance, a multilingual app for a global company or a mobile version to help you work away from your office.
Currently, the top services in our VoIP Software category are: RingCentral, Slack, 8×8 VoIP Phone Service.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
If you are still having doubts about which solution will work best for your business it may be a sound idea to analyze each service’s social metrics. These metrics are quite often a way to see how popular every solution is and how big is its online presence. For example XenCall Twitter profile has currently 4 followers. At the same time Five9 Twitter is followed by 2212 people.
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