What is better WhosOn or ScreenConnect? Buying the ideal Customer Support Software product is all about assessing various solutions and figuring out the top software for your specific needs. Our exclusive process gives you a brief look at the general rating of WhosOn and ScreenConnect. For total quality and performance, WhosOn scored 8.2, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, WhosOn earned 90%, while ScreenConnect earned 96%.
Below it's also possible to look at their functionalities, terms, plans, etc. to determine what application will be more appropriate for your company. One key element to assess is if the application allows you to toggle on/off restrictions on various types of users to secure any critical business data.
We did our best to review all popular Live Chat Software products available on the market, but among all the ones we reviewed these three caught our special attention: Vision Helpdesk, Pipedrive, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you continue having second thoughts about which service will be best for your company it might be a sensible idea to analyze each service’s social metrics. These metrics are frequently a way to see how popular each solution is and how extensive is its online presence. For instance, in case of Facebook WhosOn has 0 likes on their official page while ScreenConnect profile is liked by 24487 users.
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