What is better WhosOn or ScreenConnect? You can use our scoring system to provide you with a general idea which Customer Support Software product is more suitable for your business. For overall product quality, WhosOn received 8.2 points, while ScreenConnect gained 9.0 points. Meanwhile, for user satisfaction, WhosOn scored 90%, while ScreenConnect scored 96%.
Information regarding their characteristics, tools, supported platforms, customer service, plus more are available below to help you get a more precise comparison. Remember to choose only the functions your company needs so you don’t waste cash for tools that you won’t be using.
We did our best to review all popular Live Chat Software products available on the market, but among all the ones we reviewed these three caught our special attention: Pipedrive, Zendesk, Vision Helpdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both WhosOn and ScreenConnect were evaluated by a team of reliable SaaS experts who conducted a full analysis of all crucial elements of every software. Their final rating was calculated with unique SmartScore model which provides a separate partial score to every factor including: main functionalities, customer support, mobile support, security, user satisfaction and media presence. Here at FinancesOnline we know useful features are not the only thing crucial to a company so we make sure we pay attention to all aspects of a service prior to giving it a final rating.
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