What is better Vivocha or ScreenConnect? Comparing Vivocha and ScreenConnect, you can easily see which Customer Support Software product is the more effective option. This guarantees that your organization can get the most productive and efficient software. You can examine the details, including available tools, prices, plans offered by each vendor, offer stipulations, etc.
We also let you evaluate their total scores to know which one seems to be more beneficial for your firm. Vivocha has 8.4 points for overall quality and N/A% rating for user satisfaction; while ScreenConnect has 9.0 points for overall quality and 96% for user satisfaction. Likewise, you can also check which vendor is more reliable by sending an an email question to both vendors and find out which company replies faster.
People who are pressed for time or need a Live Chat Software recommendation from our experts may want to investigate these top choices for the current year: Vision Helpdesk, Pipedrive, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both Vivocha and ScreenConnect were tested by a panel of independent SaaS experts who carried out a detailed examination of all important elements of each solution. Their final score was prepared using our unique SmartScore model which calculates an individual partial score to each factor like: main functionalities, customer support, mobile support, security, client satisfaction and reviews in other media. We are aware that useful features are not the only factor crucial to a business so we do our best to pay attention to all aspects of a product prior to coming up with its final score.
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