What is better Vivocha or ScreenConnect? Various organizations want different types of Customer Support Software. To find out which solution meets your requirements, think of evaluating various options feature by feature including their terms and prices. Furthermore, you will get a quick idea of their general efficiency and customer feedback by checking our smart scoring system.
The results are: Vivocha (8.4) vs. ScreenConnect (9.0) for total quality and performance; Vivocha (N/A%) vs. ScreenConnect (96%) for user satisfaction rating. Analyze their strong and weak points and decide which software is a more sensible choice for your company. An effective, simple tip is to note down the advantages and disadvantages of both solutions side by side and find out which app comes on top.
We realize that not all people have enough time to try out a large number of different solutions, so we prepared a list of recommendations that you may find useful. Our top selections for the Live Chat Software category are: Zendesk, Pipedrive, Vision Helpdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be enough to just compare Vivocha and ScreenConnect with one another. Although specific functionalities, pricing and user experience are all crucial and should be taken into account when making a final choice, you should also take a look at the recognition and awards merited by each service. Frequently a less dominant product may turn out to be an excellent choice that was distinguished with B2B awards such as our Great User Experience Award which proves that regardless of limited market popularity it’s a worthy rival to the apps that dominate the market.
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