What is better VCC Live or Hiver? If you need to have a quick way to learn which Customer Support Software product is better, our exclusive algorythm gives VCC Live a score of 8.4 and Hiver a score of 8.8 for total quality and performance. Furthermore, VCC Live is rated at 98%, while Hiver is rated 96% for their user satisfaction level.
You can also examine their product details, such as functions, tools, options, plans, prices, and many more. See if the application allows you to customize some of its workflows to guarantee the software matches your own business processes.
People who are pressed for time or want a Call Center Software recommendation from our team might want to examine these top choices for this year: Zendesk, JustCall, Freshdesk Contact Center.
VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision. All plans have a 10GB storage.
VCC Live supports integration with a broad array of third-party solutions and services such as the following:
Salesforce
Facebook Messenger
Zapier
WorldPay
Other types of application VCC Live can connect with are:
Instant Messengers
CRM
IVR
Databases
If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, HBO, Sykes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based comprehensive call center software that aims to help boost agent productivity. It comes with simple yet intuitive outbound and inbound tools as well as robust features for telecommunication services, agent activity monitoring, real-time statistics, project management, and database management.
Hiver connects natively with the following widely used apps, among others:
Asana
JIRA
Slack
QuickBooks
Salesforce
Zapier
Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
When you compare various Customer Support Software software you shouldn’t simply analyze their list of features and available pricing packages. Keep in mind the solution must be matching your work processes and company so the more flexible their offer the better. Check what systems are supported by VCC Live and Hiver and be certain you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to learn which languages and geographies are supported, as this could be a deal breaker for many firms.
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