What is better Userlike or ScreenConnect? Selecting the right Customer Support Software for your business is not that easy with too much features, choices, and offers to choose from. On the other hand, depending on our review platform will help you to streamline the selection steps by displaying all major services in one place.
For example, you can contrast Userlike and ScreenConnect for their tools and overall scores, namely, 8.5 and 9.0, respectively. Furthermore, you can see which software has higher general user satisfaction rating: 100% (Userlike) and 96% (ScreenConnect) to determine which product is better for your organization. Don’t simply pick the solution with the most attractive price, but the software that gives the best value for your money.
As of now, the most significant solutions in our Live Chat Software category are: Vision Helpdesk, Zendesk, Pipedrive.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t expect just a wide range of useful tools and scalable pricing plans from a reliable Customer Support Software. Almost as significant as main features is a top-notch customer support. You want to ensure that if you have any questions about Userlike or ScreenConnect, or you face some problems, or perhaps you’ll need to request a specific update or functionality useful to your company you can count on a responsive and helpful customer support. Check out if services such as phone support, tickets or live chat are offered. Additionally, it’s a significant advantage if you are able to profit from personal training or at the very least an FAQ you can use.
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