What is better Userlike or ScreenConnect? Getting the proper Customer Support Software product is as easy as evaluating the solid and poor functionalities and terms offered by Userlike and ScreenConnect. Here you can also match their general scores: 8.5 for Userlike vs. 9.0 for ScreenConnect. Or you can look at their general user satisfaction rating, 100% for Userlike vs. 96% for ScreenConnect.
We suggest that you put some effort and examine their specific functions and determine which one is the better option for your business. What’s more keep in mind to take into account your company’s or industry’s special situation, such as, a multilingual app for a global company or a mobile platform to help you work on the go.
We did our best to review all popular Live Chat Software products offered out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Pipedrive, Vision Helpdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
All the data, details and reviews that we provided in this analysis were gathered from official company sites, marketing resources available online, real-life experience from real customers as well as our personal direct use of each software by a professional reviewer. We pay a lot of attention to thoroughly study every service, as a result we not only analyze it on our own, but we also compare our observations with experiences of other people from the B2B community.
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