What is better Userlike or NinjaOne (Formerly NinjaRMM)? It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is more suitable for your business. For overall product quality, Userlike received 8.5 points, while NinjaOne (Formerly NinjaRMM) received 8.6 points. At the same time, for user satisfaction, Userlike scored 100%, while NinjaOne (Formerly NinjaRMM) scored 93%.
Information regarding their characteristics, tools, supported platforms, customer service, plus more are available below to provide you with a more versatile assessment. Don’t forget to purchase only the functions your business requires so you don’t waste cash for functions that you won’t be using.
We are aware that not all companies have enough time to examine a large number of different solutions, so we came up with a list of suggestions that you may find useful. Our top choices for the Live Chat Software category are: Zendesk, Pipedrive, Vision Helpdesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Both Userlike and NinjaOne (Formerly NinjaRMM) were evaluated by a panel of independent B2B experts who conducted a thorough study of all important aspects of every solution. Their total score was prepared by means of unique SmartScore model which provides an individual partial score to every component including: main features, client support, mobile support, security, user satisfaction and market presence. We are aware that useful features are not the only factor essential to a business so we make an effort to pay attention to all sides of a product before giving it a final rating.
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