What is better UseResponse or TOPdesk? With different functionalities, pricing, terms, and more to evaluate, choosing the best Help Desk Software for your company is tricky. Nevertheless by using our system, you can easily match the features of UseResponse and TOPdesk together with their general SmartScore, respectively as: 8.8 and 8.5 for overall score and 100% and 96% for user satisfaction.
You can also assess them feature by feature and find out which application is a more effective fit for your company. Keep in mind to get a trial version first prior to opting in for a plan to get a firsthand experience how the program can help you in real scenarios.
Those of you who want to save some time or could use a Customer Support Software suggestion from our team may want to take a look at these top choices for the current year: Zendesk, Freshdesk, Freshdesk Omni.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
Both UseResponse and TOPdesk were reviewed by a team of independent B2B experts who carried out a detailed examination of all crucial elements of each app. Their total rating was calculated using our unique SmartScore algorithm that gives a separate partial score to each factor such as: main functionalities, customer support, mobile device support, security, user satisfaction and reviews in other media. Here at FinancesOnline we realize useful features are not the only aspect essential to a company so we do our best to pay attention to all sides of a solution prior to coming up with its final rating.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
