What is better UseResponse or Salesforce Live Agent? If you want an effective Customer Support Software product for your business you must invest time and compare a wide range of options. It doesn’t have to be challenging, and can be as quick as matching their functionalities in a table like the one below. You will also get a good idea how each product works. For example, on this page you can see UseResponse’s overall score of 8.8 and compare it against Salesforce Live Agent’s score of 9.1; or UseResponse’s user satisfaction level at 100% versus Salesforce Live Agent’s 92% satisfaction score.
The comparison will help you identify the strengths and weaknesses of each application, and make up your mind on which one matches your requirements better. On top of the robust features, the solution which is simple and intuitive is always the better product.
Our team put a lot of effort to review all popular Customer Support Software solutions that you can find on the market, but among them these three deserved our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
If you are still having second thoughts about which solution will perform best for your business it might be a good idea to investigate each service’s social metrics. These metrics are frequently a way to see how popular each product is and how wide is its online presence. For example, in case of Facebook UseResponse has 319 likes on their official profile while Salesforce Live Agent profile is liked by 702846 users.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
