What is better UseResponse or Salesforce Live Agent? There is a wide range of Customer Support Software products out there these days. The ideal way to find out which app fits your needs best is to compare them side by side. For example, here you can review UseResponse and Salesforce Live Agent for their overall score (8.8 vs. 9.1, respectively) or their user satisfaction rating (100% vs. 92%, respectively).
It’s also possible to compare their functions and pricing terms along with other useful information below. When matching products make sure you compare their corresponding capabilities and mark their disparities to obtain a clearer picture of both deals. Likewise, remember to evaluate other factors such as security, backup, intuitiveness, and customer support.
Our team put a lot of effort to review all popular Customer Support Software services that you can find out there, but among them these three caught our special attention: Freshdesk Omni, Zendesk, Freshdesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
In case you continue having second thoughts about which service will work best for your business it may be a sound idea to examine each service’s social metrics. Such metrics are quite often a way to see how popular a given service is and how wide is its online presence.For example, if you check UseResponse LinkedIn profile you’ll learn that they are followed by 25 people. In case of Salesforce Live Agent the number of followers on their LinkedIn page is 1053586.
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